Razer Naga V2 Pro Profile issues | Razer Insider
Solved

Razer Naga V2 Pro Profile issues

PastelBrownLARIMARhit297
Userlevel 1

Hello, I’ve been trying to find a solution for my Razer Naga V2 Pro but it’s getting to the point of me just spending hours and hours trying to fix it. I am unable to use/load any profiles besides my default profile while I have to restart razer synapse over and over again to even get the default one to work “properly”. It keeps getting stuck in an endless loading motion and nothing happens.I can’t even reset it with the “factory reset” option on the top right cogwheel since that option is also constantly stuck loading. My basilisk v3 works perfectly fine and swaps thte profiles within 1-2secs.

I’ve restarted my PC multiple times, unplugged, uninstalled synapse, restarted, uninstalled the mouse in device managers, updated the firmware and yada yada yada.

I actually start to believe the mouse is defect or does/did anyone else a similar issue. I need help :(

 

icon

Best answer by PastelBrownLARIMARhit297 2 April 2023, 11:24

View original

58 Replies

M

Hello Everyone, 

I just bought a Razer naga V2 pro (21 May). I have too many issues with the on board memory profiles. I am using the new Synapse beta and I updated my mouse to the latest firmware 1.2.1. I was searching for a solution and I come across this thread. Does someone managed to get the onboard macro with windows key to work or this problem is still here ? It is completly unstable for me.

Hi maleki, just wandering is your issue resolved as for now?

i’m thinking about getting this V2 pro but want to make sure if everything is running smoothly first. I don’t want to troubleshoot a new mouse.

Thankss

Hello,

 

Right now the issue is not resolved, The Razer support team told me that the software team are working on this issue. 

 

I will send it back for now ( I got it from Amazon). I Will buy again only when the software issues are solved.

 

But if you are not going to use the on-board profiles, this means that you need Razer synapse always in the background, this is an excellent mouse, The Best one I have ever used imho.

 

The software issues are way too many… 😩🙃 I have bren trying to solve them for 2 weeks...

Hi maleki,

Thanks for the quick reply and your insight about the on-board profiles.

Unfortunately my plan is to use the mouse without the synapse installed in the background. But yeah apart from that i also think this can be an excellent mouse. It’s a good replacement from my logitech, i always have their double-click issue.

 

Oh well, i guess I'll keep monitoring about this situation. If only they can improve the software. Want to use this for the next wow expansion game.

M

Hello Everyone, 

I just bought a Razer naga V2 pro (21 May). I have too many issues with the on board memory profiles. I am using the new Synapse beta and I updated my mouse to the latest firmware 1.2.1. I was searching for a solution and I come across this thread. Does someone managed to get the onboard macro with windows key to work or this problem is still here ? It is completly unstable for me.

Hi maleki, just wandering is your issue resolved as for now?

i’m thinking about getting this V2 pro but want to make sure if everything is running smoothly first. I don’t want to troubleshoot a new mouse.

Thankss

Hello,

 

Right now the issue is not resolved, The Razer support team told me that the software team are working on this issue. 

 

I will send it back for now ( I got it from Amazon). I Will buy again only when the software issues are solved.

 

But if you are not going to use the on-board profiles, this means that you need Razer synapse always in the background, this is an excellent mouse, The Best one I have ever used imho.

 

The software issues are way too many… 😩🙃 I have bren trying to solve them for 2 weeks...

M

Hello Everyone, 

I just bought a Razer naga V2 pro (21 May). I have too many issues with the on board memory profiles. I am using the new Synapse beta and I updated my mouse to the latest firmware 1.2.1. I was searching for a solution and I come across this thread. Does someone managed to get the onboard macro with windows key to work or this problem is still here ? It is completly unstable for me.

Hi maleki, just wandering is your issue resolved as for now?

i’m thinking about getting this V2 pro but want to make sure if everything is running smoothly first. I don’t want to troubleshoot a new mouse.

Thankss

M

Hello Everyone, 

I just bought a Razer naga V2 pro (21 May). I have too many issues with the on board memory profiles. I am using the new Synapse beta and I updated my mouse to the latest firmware 1.2.1. I was searching for a solution and I come across this thread. Does someone managed to get the onboard macro with windows key to work or this problem is still here ? It is completly unstable for me.

M

This was resolved by a software update; you'll probably be best off to start a new thread for your issue.

Diamondsmartvision339

Did anyone resolve this, if so how? I’m having the same issue with my new Naga v2. Never had the issue with my V1. I do not have any macros bound, just function keys. (f1-f12)

Y

 

Macros with special characters like ! @ # $ % do not seem to work without Synapse running.

These type of macros work fine without Synapse on my Naga V1 but not V2 Pro.

At least it is improving.

Can anyone try to create macros with special characters and check if they work without Synapse running?

Macros work good for me, even with @ (shift+2).

Does the macro work when you close synapse?

Genshiis
Userlevel 1

 

Macros with special characters like ! @ # $ % do not seem to work without Synapse running.

These type of macros work fine without Synapse on my Naga V1 but not V2 Pro.

At least it is improving.

Can anyone try to create macros with special characters and check if they work without Synapse running?

Macros work good for me, even with @ (shift+2).

Y

Macros with special characters like ! @ # $ % do not seem to work without Synapse running.

These type of macros work fine without Synapse on my Naga V1 but not V2 Pro.

At least it is improving.

Can anyone try to create macros with special characters and check if they work without Synapse running?

Genshiis
Userlevel 1

It's the last time I buy something from Razer, I'm going to unfollow all your socials and I'm going to ignore you like you ignore all your customers who have spent $200 in your company.

PS: assume that I am going to speak very badly of your company in all the opportunities that arise.

Come back, fix it 😀


I confirm that the latest update of Razer Synapse solves the problem with profiles. Thank you all for your participation, although not fast, but still a solution to the problem! Thank you very much 👍🏻.

I can't believe that the profile change is working, both manual and automatic for each game profile. Finally some good news, now I can use my Naga v2 instead of the 1.

PS: I retract my hateful comment

S

It's the last time I buy something from Razer, I'm going to unfollow all your socials and I'm going to ignore you like you ignore all your customers who have spent $200 in your company.

PS: assume that I am going to speak very badly of your company in all the opportunities that arise.

Come back, fix it 😀


I confirm that the latest update of Razer Synapse solves the problem with profiles. Thank you all for your participation, although not fast, but still a solution to the problem! Thank you very much 👍🏻.

C

The update today seems to have helped with saving profiles to the naga pro v2 and I don't have to change synapse tabs for changes to appear. I haven't tested enough to tell if the disconnects, crashes, and profiles switching problems are better yet. Would like to hear if todays update changed anything for anyone else.

M

[...]

Perhaps someone has the opportunity to try how the Razer Naga V2 Pro behaves on the fresh new Win10? Perhaps this operating system will not have such a problem.

My pet theory is that something weird happens during the mouse firmware update; perhaps specifically related to a new mouse being firmware flashed immediately, rather than used with a prior version and later updated (but really this is just a guess).

I brought the mouse to a fully new computer (from Win11 to Win10) and the problem remained; I would be interested to see if a brand-new Naga V2 Pro exhibited the same problems on both those computers (ideally with old firmware). 

Genshiis
Userlevel 1

It's the last time I buy something from Razer, I'm going to unfollow all your socials and I'm going to ignore you like you ignore all your customers who have spent $200 in your company.

PS: assume that I am going to speak very badly of your company in all the opportunities that arise.

Vulcankta

"We attempted to reproduce the issue that you are experiencing, but we are unable to do so. This means that your issue maybe isolated due to external factors such as third-party software, device configuration/settings, or corrupted files/Operating System."

Why all these manipulations with reinstallation, if the support service is not able to understand that on the newly installed Win11 from scratch and the latest patches from Microsoft + the latest version of Razer Synapse - allow the bug to manifest itself? These recommendations are equivalent to the recommendation "Have you tried turning it on and off?".

I don’t understand why dancing with tambourines to reinstall software and continuing advice when your clients answered that all these manipulations do not help them? If pure Win11 and the latest mouse driver for Razer Naga V2 Pro do not fully realize the purpose of this mouse.

It must be a shame when clients are left alone with their problem and are told day in and day out that they can't help them because they can't reproduce the problem many of us have. I think that such a significant company should not respond to its customers like that, but focus more diligently on finding a problem, maybe they are looking for it in the wrong place or change an employee, maybe another will find something that this one did not see.

Perhaps someone has the opportunity to try how the Razer Naga V2 Pro behaves on the fresh new Win10? Perhaps this operating system will not have such a problem.

Unfortunately, I'm using Win10 now, but the problem persists.

S

"We attempted to reproduce the issue that you are experiencing, but we are unable to do so. This means that your issue maybe isolated due to external factors such as third-party software, device configuration/settings, or corrupted files/Operating System."

Why all these manipulations with reinstallation, if the support service is not able to understand that on the newly installed Win11 from scratch and the latest patches from Microsoft + the latest version of Razer Synapse - allow the bug to manifest itself? These recommendations are equivalent to the recommendation "Have you tried turning it on and off?".

I don’t understand why dancing with tambourines to reinstall software and continuing advice when your clients answered that all these manipulations do not help them? If pure Win11 and the latest mouse driver for Razer Naga V2 Pro do not fully realize the purpose of this mouse.

It must be a shame when clients are left alone with their problem and are told day in and day out that they can't help them because they can't reproduce the problem many of us have. I think that such a significant company should not respond to its customers like that, but focus more diligently on finding a problem, maybe they are looking for it in the wrong place or change an employee, maybe another will find something that this one did not see.

Perhaps someone has the opportunity to try how the Razer Naga V2 Pro behaves on the fresh new Win10? Perhaps this operating system will not have such a problem.

Vulcankta

Two months have passed, but Razer's support staff still hasn't fixed the configuration loading problem, and the problem is even worse. Initially, macros alone could not be saved to onboard memory, and now all configurations cannot be saved to onboard memory.
I was very disappointed with this, but apparently I couldn't leave this disabled mouse alone, so I figured out a workaround that only allows you to have an onboard memory configuration, but it's better than nothing.
First quit all your Razer programs and then restart your PC. After the computer restarts, immediately open Synapse 3 and reset your mouse in the settings. (Reset sometimes spins in circles, at which point you need to quit all Razer programs and restart your computer again, then try to reset your mouse again until it does not spin in circles but resets)
After the reset is complete, open the settings panel, there will be a white initial mixed onboard memory configuration, please make changes based on this, do not try to drag the configured configuration file into the onboard memory, this will not have any effect, but will make you lose your previous efforts!!! You will have to repeat the steps to reset the mouse. Don't change the configuration name, just select the button you need to modify to modify. Please do not try to add macros, any action to add macros will result in no saving, and you will have to repeat the steps to reset the mouse. After all modifications are completed, please quit all Razer programs, and then disable Razer programs from booting automatically. This concludes the mitigation and you have a barely usable onboard memory configuration.

UmberbuzzEMERALD944

I am incredibly frustrated as I am experiencing the exact same issues as others with my mouse. Firstly, I am encountering memory slot issues. Secondly, I am unable to use the scroll wheel after losing software support. Lastly, my software crashes after the device goes to sleep, requiring a reboot.

Initially, I tried to exchange the device at the Taiwan store, but they refused to accept the return. As a result, I was advised to contact customer service, where I expressed my concerns and submitted a video. Customer service granted me an RMA. I used the RMA within the 14-day timeframe for store exchanges, but unfortunately, the problem still persists.

The mouse had an update previously that resolved the scroll wheel issue, so I am hopeful that an update will solve the problem this time as well. I implore other users who are experiencing the same issue to band together so that Razer takes notice and addresses our concerns. We are extremely disappointed with the current situation.

PastelBrownLARIMARhit297
Userlevel 1

Great, theres tons of people with the same issue but razer can’t reproduce it. They are telling me to factory reset windows and everything since they are too incompetent to find the issue XD never buying again from razer

 

Hello,

 

Thank you for waiting while we investigated your reported issue.

 

We attempted to reproduce the issue that you are experiencing, but we are unable to do so. This means that your issue maybe isolated due to external factors such as third-party software, device configuration/settings, or corrupted files/Operating System. 

 

Below are some additional steps that you may take to address your issue.

 

Please note that Razer is not liable for any data loss, data corruption, or any effects due to performing the steps below. It is recommended that you backup your device before proceeding. 

 

  1. Restore Windows to a previous restore point (before issue occurred)

  2. Start Windows in Safe Mode to isolate the issue

  3. Uninstall/Reinstall any programs that were recently installed

  4. Reset your PC (Your Data and Programs will be removed) back to factory settings

 

At this time, we will be closing your case. Should you need assistance in the future, please contact our support via https://support.razer.com/.

 
 

 

 

rossipedia

Naga V2 Hyperspeed, same issue. I’m not even seeing the on-board profile icon in Synapse any more.

M

I'm facing the exact same problem. I also have a razer naga pro and it has no problems.
razer naga v2 pro not saving profile using macros

PastelBrownLARIMARhit297
Userlevel 1

Last reply from their support, gotta wait for them to update their software and if it still doesn’t work after the next update… I will just send it back and look for a different brand.

“Razer Support via My Support 23-Mar-2023 09:41 AM

Hello Hyper,

Good day! My name is Ryan, part of the escalations team and one of the senior technicians here at Razer. We hope everything is well with you today.

We understand that you would like to know more about the issue with your Razer Naga V2 pro wherein you are unable to change your profile. We would like you to know that we are already reviewing your concern along with our developer team. We will be in touch with the next steps.

Additionally, should you have any other questions or concerns you may contact us using this link: https://mysupport.razer.com/app/contact-support/

For your reference, your case number is 230312-000044.

Thank you for choosing Razer as your gaming partner. Have a lovely day!

All the best,

Ryan
Senior Technical Support
Razer Inc.”
 
C

Just wanted to update everyone, after a full reinstall including the deep clean tool from support. Also factory reset the mouse several times, the problem persists. No profiles with macros save to the mouse. No changes to its settings save unless changing the synapse tabs back and forth. Automatic application profiles swapping is very unreliable and synapse often will lose the ability to communicate with the mouse at all (mouse will be unselectable on the hardware page or from the quick access on the taskbar, also mouse RGB resets to default ), requiring synapse to be restarted. As always my Death Adder Pro V2 still works perfectly fine, profiles with macros save and switching works flawlessly. This reminds me of when I had to return my analog huntsman, since it was plagued with keys digitally sticking, the forums and reddit were full of reports but the engineers could never “replicate it”. It's time to do away with synapse and move to a light html5 based interface that does not run in the background like wooting does with their keyboards. I'm so tired of getting burned every time I try razer products again.

N
Userlevel 1

DOES ANYONE ON THE SUPPORT SIDE HAVE A DTE OF WHEN THIS WILL BE UPDATED AND FIXED?! this just started happening recently. it wisent the case originally when I bought the mouse. At this point Im considering returning mine too due to the lack of support for a almost $300 mice after you buy the wireless charger to go along with it. The original epic naga and the pro before this V2 version worked great. Also at what point is Razer going to make a wireless Tartarus keypad with memory slots?  they offer everything else wireless why not offer the keypad that way aswell?

M

Last reply I’ve gotten was a few days ago and the support told me, I am supposed to wait until they update the software/ give me an update on the whole case. I sent them many logs so now, we can only hope for them to try to fix the issue with their next synapse version but… well, this has been an issue for many users for over a year already. I am patient but I might just return the mouse as I bought it mid january 2023. Buying a mouse for 200 euro and the main feature doesn’t even work lol...

Yep, I just returned mine. Weeks of troubleshooting and no effective resolution. Hope they fix it some day. 

Reply


CookiesCookie settings