Razer Naga V2 Pro Profile issues | Razer Insider
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Razer Naga V2 Pro Profile issues

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Razer.Zionzedd
Userlevel 7

Hi guys, 

 

Thanks for reporting the issue here. If you already have an existing support ticket, can you PM me the case number so I can coordinate with the relevant team and ask for an update? Can you also PM me the Synapse version so I can check my resources and escalate your concern to the software team for us to investigate? Thanks again!

M

I’m getting the exact behaviour with my Razer Naga V2 Pro.  I’ve also noticed that the issue seems to involve dealing with any profile with a macro.  

 

I went through the whole support process; and in the end my logs were apparently submitted to the developers, and I should wait for a software update that may come some day.  I’m not even sure they can reproduce the problem. 

PastelBrownLARIMARhit297
Userlevel 1

I am experiencing the exact same problems as you, and possibly a few others as well. Mouse will not save any profiles to onboard memory. Looses connection with Razer synapse all the time, meaning that i effectively loose those new button assignments and the mouse goes back to default behavior mapping buttons as 1234 etc. Fix is to restart computer or the razer synapse app. I am also not able to delete profiles in the Synapse app. Mouse has now been parked and i am back to using the old mouse. Quite disappointing when spending a lot of money on a new mouse. That said it has the potential to be a great mouse. But at this time it is not, at least not for me. Just out of curiosity. Do you have any other devices using the same 2.4 tech as the Razer?

 

Regards

It’s the first one I’ve bought that’s actually wireless etc but I was kinda scared of the price but I still like the mouse a lot. I bought it since I am into MMOS and the fact it has 6-12 extra buttons. I just can’t get it fixed and im in contact with their support. They replied to me within 18hours during a weekend. They gave me a bunch of options like reinstalling, deleting profiles(which I cant even do cuz its perma loading lol) and other stuff. They also asked me a long list of questions such as my drivers, versions of windows/cpu/gpu/synapse and whatever else but I just thought it was funny when I read “Do you have valorant installed?” I actually reinstalled the game about 2-3 weeks and had my hopes high up already. I decided to uninstall it, restarted and still the same issues. Wouldn’t have surprised me if their anticheap causes issues with razer but well, wrong.

 

Now I installed razer synapse + my mouse on my laptop and it kinda worked. I created a second profile, ezpz worked. I swapped profile with the button on the bottom side of the mouse, still worked. I made a small macro with the macro module and boom, nothing worked anymore….

 

I am still unsure what to do but I’ve sent 2 videos + explanations to the support person. So now, I gotta wait until they review everything I’ve sent them and hope for the best.

 
 

 

 

S

I am experiencing the exact same problems as you, and possibly a few others as well. Mouse will not save any profiles to onboard memory. Looses connection with Razer synapse all the time, meaning that i effectively loose those new button assignments and the mouse goes back to default behavior mapping buttons as 1234 etc. Fix is to restart computer or the razer synapse app. I am also not able to delete profiles in the Synapse app. Mouse has now been parked and i am back to using the old mouse. Quite disappointing when spending a lot of money on a new mouse. That said it has the potential to be a great mouse. But at this time it is not, at least not for me. Just out of curiosity. Do you have any other devices using the same 2.4 tech as the Razer?

 

Regards

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