Replies posted by UmberbuzzEMERALD944 | Razer Insider

Replies posted by UmberbuzzEMERALD944

1 Reply

PastelBrownLARIMARhit297
PastelBrownLARIMARhit297Insider Mini
asked in Razer Support

Razer Naga V2 Pro Profile issues

I am incredibly frustrated as I am experiencing the exact same issues as others with my mouse. Firstly, I am encountering memory slot issues. Secondly, I am unable to use the scroll wheel after losing software support. Lastly, my software crashes after the device goes to sleep, requiring a reboot.Initially, I tried to exchange the device at the Taiwan store, but they refused to accept the return. As a result, I was advised to contact customer service, where I expressed my concerns and submitted a video. Customer service granted me an RMA. I used the RMA within the 14-day timeframe for store exchanges, but unfortunately, the problem still persists.The mouse had an update previously that resolved the scroll wheel issue, so I am hopeful that an update will solve the problem this time as well. I implore other users who are experiencing the same issue to band together so that Razer takes notice and addresses our concerns. We are extremely disappointed with the current situation.

54
M
1 month ago

Badges

  • Vanguard
    Firebat246has earned the badge Vanguard
  • Vanguard
    FiszPLhas earned the badge Vanguard
  • Enlightened
    FiszPLhas earned the badge Enlightened
View More
CookiesCookie settings