Replies posted by verrwirung | Razer Insider

Replies posted by verrwirung

6 Replies

Jenjar
Vanguard
JenjarVanguard
posted in Off Topic Chat

[Introductions] Introduce Yourselves to Insider!

Hi, I am someone who's really pissed at how this Razer company is getting away with crappy merch and after sales support... been struggling since I decided to report my Razer Blade 15's battery started bloating and yes, they decided to take action by asking information and giving some details on how I can send my unit for repair, in span of weeks. July 8 - Reported battery issues July 13 - Responded and asked details regarding the issue and the product July 16 - Replied "pending for approval" July 20 - Gave details to ship the laptop AUGUST 19 - FedEx called to ask for the service change from "Economy" to "International Priority" AUGUST --------- NADA until now, no update on my case... this is just a simple example of how they handle after sales support...unless you're tight with their CEO, you're of no priority...

630
GnomeiMoondust
25 days ago
V
verrwirung
posted in Razer Support

ANSWER MY FUCKING EMAIL, SUPPORT TEAM!!

now, check this conversation out..I've been asking them to change the shipping service because my laptop has been stuck with FedEx for almost 3 weeks now, then FedEx explained to me that because of the pandemic, the "Economy" service is suspended, so in order for them to ship my item ASAP, they need to change the service to "International Priority"...THAT'S ALL they have to do...is it that hard? I am even willing to pay for additional services but FedEx doesn't have any access to Razer's FedEx account to change their shipping service... AND LOOK AT THE REPLY??? " May we know what are the documents fedex is requiring..." OMFG!

4
Razer.Caziel
3 years ago
V
verrwirung
posted in Razer Support

ANSWER MY FUCKING EMAIL, SUPPORT TEAM!!

viper353Dude, I know you're frustrated (have some issues with mine too) but I think you should change your words. You also expect to help someone out if they said these things to you if you were in their position? Not arguing with you on this, just the choice of words bro. Cheers! yeah, got you man... i've been choosing my words ever since my laptop has been decommissioned for more than a month now...been very very patient and careful with my words with them, but because they are trying to ignore me now, it's starting to piss me off... and I don't think I'll hear these words from someone asking help from me, because, as an IT support, I'm always efficient and on time with their issues or whatevs. If I don't have time or don't have the solution, I try my best to explain things and not leave them hanging for days.... update: This thread has been SCREENCAPTURED just in case of deletion so, there you go RAZER...

4
Razer.Caziel
3 years ago
I
iFirefly
posted in Razer Support

Blade 15 RTX 2070 Swollen battery, what should I do?

hi @iFirefly Thanks for the reminder and the info. Yes, fortunately, I'm experienced when it comes to computer hardware parts, desktop or laptops or mini pc's, etc. So, I would say "Crisis Diverted" when I decided to open it up (Razer Blade 15 BaseM) and add more storage and found out my battery was swollen. I never used the laptop's trackpad because I prefer using my Ouroboros for gaming, but last week, when I use my laptop for youtube, I thought the trackpad really didn't have a "clickable" part, since everything was working with finger gestures. Now I know, that it's mainly because the battery was too swollen that it was pushing the trackpad out....PFFFFF!!! still lucky that nothing else was damaged and the laptop is still fully working, of course, without the battery... My main concerns now are: 1. Warranty - Still under a year, but I have to remove the warranty sticker to unscrew the bottom part and remove the battery before it EXPLODES!!! 2. Battery - THEY DON'T SELL BATTERIES!!

6
S
3 years ago
V
voicesmartWenge950
posted in General Discussion

Razer 15 Won’t connect to wifi

starting to regret purchasing all these RAZER gadgets... after sales support sucks, product sucks, warranty sucks... i wonder how much they pay the reviews for giving them great reviews? maybe a razer sticker? or an outdated mouse with no support at all....

4
V
3 years ago
I
iFirefly
posted in Razer Support

Blade 15 RTX 2070 Swollen battery, what should I do?

I have the same problem with my Razer Blade 15 base model and mine is just 10months old...if i hadn't decided to add a hard drive I wouldn't be able to notice it since I never use the trackpad...Now it's swollen big and trackpad is much obvious with bulging... Sent my concern yesterday yet no one has come/replied to my ticket yet.. ow, and there is no service center around here and it will take forever if I send this unit back to any country because of the COVID situation...

6
S
3 years ago

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