Replies posted by Dobryfan | Razer Insider

Replies posted by Dobryfan

3 Replies

chxrliecassells
chxrliecassellsInsider Mini
asked in Razer Support

Mouse Dock Pro firmware issues when playing Blizzard games - anyone else?

I can confirm this issue. My Dock Pro loses the connection after every reboot, PC takes much longer to boot, Windows gets sometimes BSOD, cursor freezes sometimes for multiple seconds. This all gets much worser if Diablo 4 is running, but the problems persist otherwise too. If the Dock Pro is not connected to my PC, I have no problems, everything runs smooth and as usual as I expect. I’ve already tested everything, Razer Support couldn’t help and told me to replace the Dock .I did, the new Dock is even worser. Razer, you constructed a faulty product here. For 80 Euro in my case...

3
D
9 months ago
1PUNCHM4N
1PUNCHM4NInsider Mini
posted in Razer Support

Razer Mouse Pro Dock with Basilisk v3 Pro Windows Boot Issue

I have this issue as well. Created a ticket so far. The Razer Support is asking strange things and it looks like they have no idea too and are just trying to temporize me with strange requests like I have to make a video of the problem or provide the phone number in another format etc.   Any ideas how this problem can be solved? HAve you tried uninstalling synapse  That was the problem for me once synapse was gone it worked perfectly I dont know, if this solution is reasonable, because the Razer Mouse Dock Pro could lose the settings. The main reason why I’ve decided to buy this Razer product, was its key feature to set up the polling rate to 4000 Hz.

78
Stormclouddailyvoice678
2 days ago
1PUNCHM4N
1PUNCHM4NInsider Mini
posted in Razer Support

Razer Mouse Pro Dock with Basilisk v3 Pro Windows Boot Issue

I have this issue as well. Created a ticket so far. The Razer Support is asking strange things and it looks like they have no idea too and are just trying to temporize me with strange requests like I have to make a video of the problem or provide the phone number in another format etc. Any ideas how this problem can be solved?

78
Stormclouddailyvoice678
2 days ago

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