Replies posted by PuceRedawesomeworld408 | Razer Insider

Replies posted by PuceRedawesomeworld408

5 Replies

imfromthefutura
imfromthefuturaInsider Mini
asked in Razer Support

Razer Kiyo Pro firmware

I get the same message.  The kicker is that this is a brand new, in the box, Kiyo Pro, and their automated tool says the unit is out of warranty!  I just unwrapped it today, purchased directly from the Razer store on Amazon. As long as you have the invoice and it’s from an official store or reseller, then you should be good. Contact the support team and explain it as you did here and attach the documents. Good luck!

14
PuceRedawesomeworld408
6 months ago
imfromthefutura
imfromthefuturaInsider Mini
asked in Razer Support

Razer Kiyo Pro firmware

Is there any update to this topick Contact the support team. If there’s anything possible to do, they will know what and how. I have my new camera and it’s working fine! The old one is simply not possible to update the firmware...

14
PuceRedawesomeworld408
6 months ago
imfromthefutura
imfromthefuturaInsider Mini
asked in Razer Support

Razer Kiyo Pro firmware

In Europe the warranty is 2 years so yes, still under warranty.

14
PuceRedawesomeworld408
6 months ago
imfromthefutura
imfromthefuturaInsider Mini
asked in Razer Support

Razer Kiyo Pro firmware

I created a support ticket and was informed that the firmware upgrade for my camera (bought still in 2022) was not compatible with the camera and they offered to replace the device… hope it helps!

14
PuceRedawesomeworld408
6 months ago
imfromthefutura
imfromthefuturaInsider Mini
asked in Razer Support

Razer Kiyo Pro firmware

I have the exact same problem… also feeling frustrated especially when I see on Razer site that the product is not longer supported… so how to solve this problem and get the device upgraded?

14
PuceRedawesomeworld408
6 months ago

Badges

View More
CookiesCookie settings