Replies posted by chxrliecassells | Razer Insider

Replies posted by chxrliecassells

2 Replies

chxrliecassells
chxrliecassellsInsider Mini
asked in Razer Support

Mouse Dock Pro firmware issues when playing Blizzard games - anyone else?

Update: just happened again in the middle of playing Diablo IV went to do the usual - downloaded firmware update for Mouse Dock Pro, as usual had to open it 3 or 4 times from my downloads folder before it actually started running - just for it to tell me that this time the Mouse Dock Pro already had the latest updates… so, went back to Razer website and downloaded firmware update for the Basilisk V3 Pro, managed to run this after a couple of tries, it said my USB mouse dongle was up to date, so prompted me to plug the mouse in via cable had to plug mouse in 3x before the updater even decided to recognise it managed to finish update, mouse working againTook me half an hour. This is happen way too often and getting really frustrating and ruining all my gaming sessions. Someone please help me!!! **edited to add:happened again 10 mins later. no other applications open, just Diablo IV this time all firmware was up to date (obviously as I’d just done it) firmware updater couldn’t recognise U

3
D
9 months ago
Stevenene
SteveneneInsider Mini
asked in Razer Support

How v3 basilisk pro replacement battery work

How does these batteries below the mouse work ? ( v3 basilick pro mouse) When you say below the mouse it sound like you are talking about the removable disk that comes with the wireless hyperspeed dock for wireless charging. Those disks or pucks as some people call them are not the battery, they are the wireless charger receivers, they just collect the power through induction charging and then charge the battery with it through the metal contacts. There is no power storage in the disks. Hope this helps! Agreed I assume you’re talking about the wireless charging puck, not a battery sorry mate

3
I
10 months ago

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