Replies posted by mooonrose | Razer Insider

Replies posted by mooonrose

4 Replies

mooonrose
mooonroseInsider Mini
asked in Razer Synapse

Synapse Software is not working; updates are giving errors 11.10.2023

Synapse application's incoming update, after that, the Blackshark V2 headset I'm using can't perform any functions in terms of software. I will write all of these in bullet points and make sure it is understandable. 1- Synapse update arrived (Version: 20231107), I started getting an error while updating, and then I noticed a problem with the sound my headset was producing.2 - I tried to repair the application. It didn't get fixed; the problem persists.3 - I completely removed Synapse, deleted all the remaining files in Program Files, and reinstalled it. No matter what setting I adjust in Synapse, there is no change in the sound coming from my headset, as if it turned into a headset without a sound card. It didn't get fixed; the problem persists.4 - I opened a case with Razer and shared all this information. A 72-hour waiting period was given; I didn't want to wait, so I contacted Razer Support on Twitter. They told me a few steps to follow; I did them, and the problem didn't get fixed

16
S
1 month ago
mooonrose
mooonroseInsider Mini
asked in Razer Synapse

Synapse Software is not working; updates are giving errors 11.10.2023

update fixed but again I can't use the detailed settings because there is no option. is it the same for you? Yes same, 7.1 sound came back with the update, but the sound quality is not the same as before and when the settings on the application are adjusted, the change does not occur, that is, they are not active.

16
S
1 month ago
Jayxe
JayxeInsider Mini
posted in Razer Synapse

I would love to, Razer, but....F*ing WHERE!?

Like many people, I am having the same problem and it has taken too long. I am still waiting for a solution from them. It is rumored that they will offer a new solution this week.

3
Razer.Aero
5 months ago
lafamilia23
lafamilia23Insider Mini
posted in Razer Synapse

razer synapse ruined my sound

Like many people, I am having the same problem and it has taken too long. This is so annoying and tiring...

3
mooonrose
5 months ago

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