Replies posted by DariusAPB | Razer Insider

Replies posted by DariusAPB

9 Replies

technoPaleCyanPEARL449
technoPaleCyanPEARL449Insider Mini
asked in Razer Support

Problems after the update on 06.11.23. Headphones Razer BlackShark v2 stopped working THX special audio

So the synapse software surveyed me randomly asking “If I were enjoying the software” Obviously that’s a nooo. Which actually opened an incident ticket.Razer support have got to be the single worst support I have ever encountered. Ever.They only respond in canned messages and ignore all feedback. This is garbage.

298
A
13 days ago
technoPaleCyanPEARL449
technoPaleCyanPEARL449Insider Mini
asked in Razer Support

Problems after the update on 06.11.23. Headphones Razer BlackShark v2 stopped working THX special audio

Hey. Good sound is now with GG SteelSeries software. it is like damn Synapse but from another seller and there is 7.1 settings that you can change!! Search for GG SteelSeries Does this conflict with Synapse?I have a Razer Keyboard, Mouse and Keypad so I’d rather not uninstall it, if it can be helped.

298
A
13 days ago
technoPaleCyanPEARL449
technoPaleCyanPEARL449Insider Mini
asked in Razer Support

Problems after the update on 06.11.23. Headphones Razer BlackShark v2 stopped working THX special audio

The above is interesting. Doesn’t quite work per se for me, because my problem is multiple sources conflicting.So now when I am playing elite, but decide to put youtube on, when a sound happens in one it cancels out the other. Which is odd, and different.It’s also progress.Further testing to be done by me.For a US link for the above:(https://www.razer.com/thx-spatial-audio

298
A
13 days ago
technoPaleCyanPEARL449
technoPaleCyanPEARL449Insider Mini
asked in Razer Support

Problems after the update on 06.11.23. Headphones Razer BlackShark v2 stopped working THX special audio

Yeah it looks like I am going to have to do the same, which is annoying.What gets me is that this is a critical fail on the driver level. This is the sort of thing that a tech company is supposed to scramble at, doing rollbacks if necessary. Yet here we are, 2+ months later.

298
A
13 days ago
technoPaleCyanPEARL449
technoPaleCyanPEARL449Insider Mini
asked in Razer Support

Problems after the update on 06.11.23. Headphones Razer BlackShark v2 stopped working THX special audio

Out of the box options time.Is it possible to crack or adjust an older version of the software so that it doesn’t force update, and just rollback to that?

298
A
13 days ago
technoPaleCyanPEARL449
technoPaleCyanPEARL449Insider Mini
asked in Razer Support

Problems after the update on 06.11.23. Headphones Razer BlackShark v2 stopped working THX special audio

Last update 29.11.23 dont change anything. Sound in game (pubg) shit (The sound is interrupted. The volume level changes every second). ASUS ROG Strix SCAR 16 G634JZ-N4035. Razer Blackshark V2 Pro.     Exactly the same with ARMA3 and COD Cold war as well, as well as if I run youtube in the background of a game for music (I expect Spotify does the same too). Going on a month soon. Seriously considering replacing the headset. It goes without saying replacement will not be Razer,

298
A
13 days ago
D
DariusAPBInsider Mini
asked in Razer Support

Razer Kraken Ultimate sound issues post update

Alright. Uninstalled Synapse. Ran the driver clean doodad. Reinstalled and rebooted Synapse.Testing by running Elite Dangerous with Annie Lennox in the  background. As soon as the game starts, annie gets amped and loses quality. Volume starts to become unsteady.

1
D
5 months ago
J
jringo101stInsider Mini
posted in Razer Support

Razer Kraken Ultimate New Update Issue

I might have to ask the same. I really don’t want to remove all of my razer devices though because those include mouse and keyboard...

4
D
5 months ago
technoPaleCyanPEARL449
technoPaleCyanPEARL449Insider Mini
asked in Razer Support

Problems after the update on 06.11.23. Headphones Razer BlackShark v2 stopped working THX special audio

Yeah this update massively screwed my audio. In my case, it’s when playing music from youtube in the background while gaming. It’s like the system gets confused on which to do and screws the volume.

298
A
13 days ago

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