Replies posted by razfaz23 | Razer Insider

Replies posted by razfaz23

12 Replies

nexusRoseMadderradio100
nexusRoseMadderradio100Insider Mini
asked in Razer Support

Razer Kraken Ultimate - THX Spatial audio no longer working

I have similar issues as described by others previously. My Kraken Ultimate was running just fine until I updated to the new driver.Issues:1. Synapse recognises the Headset what connected, but wrong driver is applied by Windows 112. THX is not working anymore, pressing the physical button or in-app switch does not change audio processing3. EQ does not apply4. Uninstalling Synapse, cleaning Registry,  uninstalling devices from Windows Device Manager does not fix the issue5. Manually applying the correct driver from Windows Device Manger does not workLooking into this, I figured that Windows 11 does not apply the actual Razer driver to the headset but instead a generic Windows driver.  Attempting to change the driver by pointing to the correct driver located at Program Files, errors with the notification that the best driver “Audio Endpoint” is allready installed. Also the WIndows Sound Settings > Audio Enhancements indicated “THX” as the Device Default Effect, however since this upda

118
R
1 month ago
nexusRoseMadderradio100
nexusRoseMadderradio100Insider Mini
asked in Razer Support

Razer Kraken Ultimate - THX Spatial audio no longer working

I have similar issues as described by others previously. My Kraken Ultimate was running just fine until I updated to the new driver. Issues: 1. Synapse recognises the Headset what connected, but wrong driver is applied by Windows 11 2. THX is not working anymore, pressing the physical button or in-app switch does not change audio processing 3. EQ does not apply 4. Uninstalling Synapse, cleaning Registry,  uninstalling devices from Windows Device Manager does not fix the issue 5. Manually applying the correct driver from Windows Device Manger does not work Looking into this, I figured that Windows 11 does not apply the actual Razer driver to the headset but instead a generic Windows driver.     Attempting to change the driver by pointing to the correct driver located at Program Files, errors with the notification that the best driver “Audio Endpoint” is allready installed.   Also the WIndows Sound Settings > Audio Enhancements indicated “THX” as the Device Default

118
R
1 month ago
nexusRoseMadderradio100
nexusRoseMadderradio100Insider Mini
asked in Razer Support

Razer Kraken Ultimate - THX Spatial audio no longer working

I have similar issues as described by others previously. My Kraken Ultimate was running just fine until I updated to the new driver. Issues: 1. Synapse recognises the Headset what connected, but wrong driver is applied by Windows 11 2. THX is not working anymore, pressing the physical button or in-app switch does not change audio processing 3. EQ does not apply 4. Uninstalling Synapse, cleaning Registry,  uninstalling devices from Windows Device Manager does not fix the issue 5. Manually applying the correct driver from Windows Device Manger does not work Looking into this, I figured that Windows 11 does not apply the actual Razer driver to the headset but instead a generic Windows driver.     Attempting to change the driver by pointing to the correct driver located at Program Files, errors with the notification that the best driver “Audio Endpoint” is allready installed.   Also the WIndows Sound Settings &

118
R
1 month ago
nexusRoseMadderradio100
nexusRoseMadderradio100Insider Mini
asked in Razer Support

Razer Kraken Ultimate - THX Spatial audio no longer working

Quick Update: Razer Synapse just installed an update and now it is recognised correctly. as a THX device under “Audio Enhancement”.However, drivers under Hardware Manager still show “generic” or “Microsoft” (not sure if intended, but I am quite sure prior to the Razer updates it was showing “Razer”), and changes to EQ, THX/Stereo, or any other Headset setting under the  Synapse app does not show any effect...  

118
R
1 month ago
nexusRoseMadderradio100
nexusRoseMadderradio100Insider Mini
asked in Razer Support

Razer Kraken Ultimate - THX Spatial audio no longer working

After the latest driver release I went ahead und clean uninstalled Razer Synapse, THX, deleted Razer folders under User Appdata, System Programdata and System Program Files, cleaned registry, restarted and followed Installer and Support instructions at  step by step...THX still not working on my Kraken Ultimate and Synapse Audio Enhancement and EQ settings show no effect.Im on Windows 11 Pro Build 22631 

118
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1 month ago
nexusRoseMadderradio100
nexusRoseMadderradio100Insider Mini
asked in Razer Support

Razer Kraken Ultimate - THX Spatial audio no longer working

Could we ask for some Razer Support member addressing this in any way?

118
R
1 month ago
nexusRoseMadderradio100
nexusRoseMadderradio100Insider Mini
asked in Razer Support

Razer Kraken Ultimate - THX Spatial audio no longer working

There are some obvious and persisting issues with the recent major changes to the drivers and Synapse. I can understand that errors and bugs can happen but I want them addressed correctly and fixed soonest.  I am using Razer equipment for years by now and several headsets for the past 10 years. I’m not going to get a new headset that was working great just until this update and had “built-in” THX support what was the selling point back then. I hope they get this fixed soon or revert to the state before...and next time check compatibility more thoroughly before making such a major change. If this is not resolved I dont see how I could trust Razer going forward so will look into a competitor instead. I’m not going to pay for THX app if I am already eligeble to use it on my Kraken Ultimate.

118
R
1 month ago
nexusRoseMadderradio100
nexusRoseMadderradio100Insider Mini
asked in Razer Support

Razer Kraken Ultimate - THX Spatial audio no longer working

Yes, my device is listed and supposedly “fixed”. And yes since the “fix” Windows aduio changed the tag to THX, Synapse is detecting the headset as Kraken Ultimate and presenting the “THX/Stereo” switch.However, EQ is not working,THX is not working, bass/mic settings are not working. None of the changes in the app are applied to the audio signal that is output to the headset.  Installed the most recent update...no change  

118
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1 month ago
nexusRoseMadderradio100
nexusRoseMadderradio100Insider Mini
asked in Razer Support

Razer Kraken Ultimate - THX Spatial audio no longer working

no. It seems like we have been abandoned...their update broke what was working fine before...and now they will just move on…As I had said before, I’ve been using Razer products for a decade, but now I will have to consider moving on as well. Really unfortunate and sad.

118
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1 month ago
nexusRoseMadderradio100
nexusRoseMadderradio100Insider Mini
asked in Razer Support

Razer Kraken Ultimate - THX Spatial audio no longer working

Just got the notification for another update dated January 11 2024. I’m installing it right now but am not expecting this to make any difference...I’ll post here what the result for me is  

118
R
1 month ago
nexusRoseMadderradio100
nexusRoseMadderradio100Insider Mini
asked in Razer Support

Razer Kraken Ultimate - THX Spatial audio no longer working

Quick Update: As expected the update did not make any difference. I guess the last thing remaining I have not tried yet - for obvious reasons - is to reinstall Windows… I may do that if I find the time...if this does not resolve it, I’ll move on. Would still have wished for a bit more support, acknowledgement, and interaction by Razer. 

118
R
1 month ago
nexusRoseMadderradio100
nexusRoseMadderradio100Insider Mini
asked in Razer Support

Razer Kraken Ultimate - THX Spatial audio no longer working

Quick Update: As expected the update did not make any difference. I guess the last thing remaining I have not tried yet - for obvious reasons - is to reinstall Windows… I may do that if I find the time...if this does not resolve it, I’ll move on. Would still have wished for a bit more support, acknowledgement, and interaction by Razer.  Any luck 2 months later? I’m having the same problem, and I have for a while. I literally just clean installed windows, and it’s still an issue. Kraken Ultimates. No Update….I still have an active and open ticket with support and provided them lots of information and logs. Just now I clean-installed Windows 11 23H2 myself but it is still broken:No THX No audio enhancements No EQ 

118
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1 month ago

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