Replies posted by shareclassicBisque170 | Razer Insider

Replies posted by shareclassicBisque170

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shareclassicBisque170
shareclassicBisque170Insider Mini
asked in Razer Support

Basilisk X Hyperspeed not turning on with new batteries

This is actually funny. After starting a support inquiry the automated message which addressed me as 'name’, asked for proof of purchase and a video of the malfunctioning product among other things. First, the mouse I use was a gift and I've been using it for years, so there's absolutely no way I can document purchase of the mouse other than fact that I'm holding it. Still I have been encountering THE SAME ISSSUE that others have with their basilisk deciding just not to work at times. Second, I'm not wasting time videoing a mouse not working. Sorry just won't happen. Razer should be aware of this problem with their Basilisk X Hyperspeed, Reddit certainly is aware.   Also, as an added eye roll from this company… the automated message that I'd had to fish out of my spam folder gave me 24 hours to reply with the things I just described. After which it assumed my problems were magically resolved.

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28 days ago

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