Replies posted by urbanRazzmatazzvoice158 | Razer Insider

Replies posted by urbanRazzmatazzvoice158

3 Replies

1PUNCHM4N
1PUNCHM4NInsider Mini
posted in Razer Support

Razer Mouse Pro Dock with Basilisk v3 Pro Windows Boot Issue

Hey guys, on April 7th i reported to MSI about the malfuction of Dock Pro on MSI motherboard. After a few days of conversations，i have sent my Cobra Pro & Dock Pro to MSI for testing. Then they encountered the same problem, but it was not obvious:  After they set up the platform,there has been a one-time occurrence where it could not be recognized, but it was detectable again after rebooting. Since then, whether turning the computer off and boot on again or rebooting, it can be recognized, which was different from my situation. At present they havent found a method to reproduce the issue immediately, but they are still working try to look out what happend on those devices. I have collected and sent some motherboard model from this post, but they request more information like power supply ,OS version and Synapse version.If someone want share their info, please repo on this post. I can provide modre data if necessary. Thanks for offering up your hardware to MSi.

78
Stormclouddailyvoice678
11 hours ago
1PUNCHM4N
1PUNCHM4NInsider Mini
posted in Razer Support

Razer Mouse Pro Dock with Basilisk v3 Pro Windows Boot Issue

Hey guys, on April 7th i reported to MSI about the malfuction of Dock Pro on MSI motherboard. After a few days of conversations，i have sent my Cobra Pro & Dock Pro to MSI for testing.Then they encountered the same problem, but it was not obvious: After they set up the platform,there has been a one-time occurrence where it could not be recognized, but it was detectable again after rebooting. Since then, whether turning the computer off and boot on again or rebooting, it can be recognized, which was different from my situation. At present they havent found a method to reproduce the issue immediately, but they are still working try to look out what happend on those devices.I have collected and sent some motherboard model from this post, but they request more information like power supply ,OS version and Synapse version.If someone want share their info, please repo on this post.

78
Stormclouddailyvoice678
11 hours ago
1PUNCHM4N
1PUNCHM4NInsider Mini
posted in Razer Support

Razer Mouse Pro Dock with Basilisk v3 Pro Windows Boot Issue

My mouse dock pro and basilisk pro v3 doesnt connect when booting up windows 11. I have to unplug and plug in the mouse dock pro to recognize. Can someone confirm if this is due to riot’s vanguard program? I’m on vanguard version 1.14.6.11 which is well beyond the stated version 1.7.0.27 on razer’s website. Any advice on when this will be fixed?    https://mysupport.razer.com/app/answers/detail/a_id/1835/~/razer-synapse-does-not-recognize-or-detect-my-razer-device Hi, are you using MSI motherboard for devices? I got same problem on MSI motherboard (Z690 Force) ,seems like that was a “feature” of MSI MB bios or hardware.@NuggetsMT07  had post a solution and someone worked.

78
Stormclouddailyvoice678
11 hours ago

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