Replies posted by the_novena | Razer Insider

Replies posted by the_novena

51 Replies

C
cpoChiD
posted in Razer Support

Razer Tartarus V2 controller D-pad sticking / glitch

DaisameRazer Support likes to send automated emails to folks with open cases asking if they are still having their reported problem. So instead of having to respond to them manually, I set up an automatic reply to their automated email letting them know that the issue has not been resolved. :big_grin_: Lolololol!! :stuck_out_tongue_winking_eye_:

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1 year ago
C
cpoChiD
posted in Razer Support

Razer Tartarus V2 controller D-pad sticking / glitch

RodornYes, thank you, that helps. A follow up question. Did you just uninstall synapse or the drivers as well? ... But when I was deep in the weeds of troubleshooting ...?? Is that what you meant? ... If so, then yeah: I uninstalled Synapse as well as the drivers as well as alllllll trace files in all folders, every time.

490
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1 year ago
C
cpoChiD
posted in Razer Support

Razer Tartarus V2 controller D-pad sticking / glitch

RodornYes, thank you, that helps. A follow up question. Did you just uninstall synapse or the drivers as well? I only logged out and exited Synapse -- I didn't uninstall it entirely. (although, when I was particularly frustrated, it was very tempting to uninstall it! haha!) ... I still keep it around, but I only launch it periodically to briefly check if there's any updates to apply. Deep down (waaaay deep down), I'm an optimist ... I keep hoping that Razer will provide an update/patch/driver update which will fix everything. :wink_:

490
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1 year ago
C
cpoChiD
posted in Razer Support

Razer Tartarus V2 controller D-pad sticking / glitch

No, @Rodorn ... Over the last few months on this thread (somewhere back around page 12-15), a few of us have tried disabling the HID (Human Interface Device) for the Tartarus alone, to see if that would make a difference, but no ... it ultimately didn't work. The problem continued to return. As for running both Synapse 3 and reWASD simultaneously, no ... it isn't really possible/advisable; you will end up with conflicts between the two. For me, I am using reWASD only for the Tartarus. I don't need to use reWASD for my mouse because my Razer Naga Trinity and my Logitech G600 mouse both have onboard memory. (use Synapse 3 or Logitech G-Hub initially to set up all your mouse button key-bindings, then they will be stored to onboard memory. So from then on, they will work without needing their native software running in the background). I don't need to use reWASD for my Blackwidow keyboard, because I never made any customized key-bindings on my keyboard; I've always just used it at t

490
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1 year ago
C
cpoChiD
posted in Razer Support

Razer Tartarus V2 controller D-pad sticking / glitch

Sooo many of us have tried to provide everything they've asked for, numerous times ... followed all kinds of trouble shooting steps; collected and submitted Synapse log files; sent units back for further tech inspection, etc, etc, etc ... soooo many efforts to "help them help us" ... and still no satisfactory results. When it became clear to me that Razer has given up on this issue, I was within inches of giving up on them. THEN, a whole new issue: my Naga Pro developed issues of the left mouse button generating a double-click when only a single click was pressed. Sent it back on RMA but bought a Logitech G600 to use while I waited for a new Naga Trinity replacement. Razer's replacement arrived and I'm saving it (brand new in box) in case I ever have problems with the new Logitech G600. ... The mouse issue is off-topic from the Tartarus issue this thread is based upon, so I won't go off on a tangent, but suffice to say, this was my breaking point. I paid for reWASD, and have enjoye

490
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1 year ago
C
cpoChiD
posted in Razer Support

Razer Tartarus V2 controller D-pad sticking / glitch

Same -- updated to 3.6.331.31613 ... issue persists.

490
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1 year ago
C
cpoChiD
posted in Razer Support

Razer Tartarus V2 controller D-pad sticking / glitch

kevmanrazerman I am hesitant. I've been itching the pull the trigger on either the V2 or the Pro. Is this problem accross the board for both ? or just on the pro ? Sorry to be the bearer of bad tidings, but the issue is definitely affecting both models, kev. Until Razer is able to find a fix for their Synapse software, (or perhaps develop a new model that has on-board memory), I can't recommend their devices. If, despite this, the Tartarus is still tempting you with it's sexy design ... then be sure to budget an extra $20 for reWASD (very functional third party software to replace Synapse) and kiss your customizable RGB goodbye, along with a wee bit of functionality on any other Razer peripherals you might also own. Honestly though, if you're prepared to pay $20 for reWASD, then I would urge you to consider some of the few other gaming keypads on the market. Save yourself a good pile of money by perhaps buying a cheaper one -- there's a few out there which are priced much lower becau

490
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1 year ago
C
cpoChiD
posted in Razer Support

Razer Tartarus V2 controller D-pad sticking / glitch

What kind of controller is it, @buzzGrizzlyEMERALD539 ? A Razer one, by any chance?

490
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1 year ago
C
cpoChiD
posted in Razer Support

Razer Tartarus V2 controller D-pad sticking / glitch

djableskyleI recently traveled for work and brought my Orbweaver, but unfortunately after unpacking and removing my Yeti Microphone it had slipped from the arm clamp and landed right on my Orbweaver. It messed up the button right above the joycon (D-Pad). Oh no -- yikes!! Yes, I would strongly advise doing everything in your power to fix that button. The Orbweaver is pure gold, compared to the Tartarus!! I really wish I still had mine! With regards to your questions @arroz76 I'll answer what I can. KEYS It's important to note that the Tartarus Pro is made with analog optical switches, rather than mechanical switches. So, right off the bat, you can reasonably expect that the Tartarus will be quieter. It also means that you will not feel the tactile 'bump' that is typical to most mechanical keys. I used to own the Orbweaver Stealth which is made with the quietest mechanical switches they make, and I honestly don't think the Tartarus Pro is any noisier than the Orbweaver Stealth was

490
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1 year ago
C
cpoChiD
posted in Razer Support

Razer Tartarus V2 controller D-pad sticking / glitch

Yep ... same: problem still persists. /sigh

490
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1 year ago
C
cpoChiD
posted in Razer Support

Razer Tartarus V2 controller D-pad sticking / glitch

Oh, wow – no; honestly it sounds like they are trying to “over-communicate” the instructions to you, @Daisame . I’ve seen this happen in correspondence when someone is struggling with (or trying to over-compensate for) a language barrier, when English is not their first language. (and let’s face it: the finer points of the English language can be VERY challenging, even when it is your first language!). In my experience (RMA’ing twice before with Razer, and other companies too), here’s all you need to do … You probably received two files to print off. Shipping Label and Air Way Bill: Probably a one page shipping label, followed by the second page which is probably the Air Way Bill (AWB). In fact, it’s possible they might have sent a duplicate copy of the Air Way Bill as a third page. The Shipping Label states all the most important info in a big, bold way. It includes the name/branding of the chosen courier (FedEx, for example), bar codes for scanning, tracking number, and sta

490
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1 year ago
C
cpoChiD
posted in Razer Support

Razer Tartarus V2 controller D-pad sticking / glitch

@Razer.Speedcr0ss ... I'm not sure when my case was closed, but the issue is clearly not resolved yet. Could you please have your tech team re-open my Case #(*Omitted)? The alternative would be for me to open a new ticket for the same issue. This would end up inflating Razer's case count on this issue (maybe that's a good thing, if it results in more attention to this issue). Although an inflated case count doesn't really matter to me, personally, it seems counterproductive in that it would: necessitate repeating information/trouble-shooting already been performed on Case #(*Omitted). skew Razer's internal data on how frequently/how many users this issue is affecting. result in less efficient use of tech team resources and data management. Although it should go without saying, please let me be clear: help desk tickets should NOT be closed until satisfactory resolution has been reached. In the last reply on my case (January 21), Razer advised me that: [INDENT]Thank you for your

490
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1 year ago
C
cpoChiD
posted in Razer Support

Razer Tartarus V2 controller D-pad sticking / glitch

Still so many new cases of the same old problem emerging! I hope everybody is opening tech help desk tickets with Razer ... it's likely that Razer's attention towards this issue, will only ever be in direct proportion to the amount of open tickets. Seegeth... In addition, I do not understand this situation, if there is not a gamer in Razer Technical Support who has Razer equipment and I could check it. Exactly! Built for gamers, by gamers ...?? boxHotMagentapoly097... Also, you are all will laugh, but same happen with Huntsman Analog. Post from reddit. Omg, seriously?! Lol! Funny/not funny. Considering the analog Huntsman is much newer, and less "niche", who wants to place bets that it's issue wins much more/faster Razer tech attention than our Tartarus issues? ... However, with any luck: maybe the same fix will apply to both devices??

490
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1 year ago
C
cpoChiD
posted in Razer Support

Razer Tartarus V2 controller D-pad sticking / glitch

Razer.Speedcr0ssHey everyone! Were you able to update your Razer Synapse to version 3.6.130.11816? Please let me know if it made an impact on your gaming keypad's performance. Our devs want to get feedback from this thread. I appreciate your PMs and responses. The update to version 3.6.130.11816 did not fix the issue for me. In fact, if anything, it's happening even more frequently. (or perhaps that's just my jaded cynicism making it seem so).

490
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1 year ago
C
cpoChiD
posted in Razer Support

Razer Tartarus V2 controller D-pad sticking / glitch

NoahArk620... I just got my hands on my friend's Razer Blade 15" Advanced Model (2019) which he bought very recently, and the issue showed up within 1 hour right after a fresh install of Windows under Guest account in Synapse 3.0. (Fully updated) The version of Windows 10 was at 1909, and the only software installed were Steam, Battle.net (Used this for testing for Overwatch), and Geforce Experience. Wow! Seriously?! ... C'mon Razer! SunjyKamikazeSorry but why you think an integrated memory would solve the problem? Because without on-board memory, we rely upon the Synapse 3 software to program and store our custom keybindings on the Tartarus keypad. For example: on my own Tartarus, personally, I have remapped the [08], [12], [13] and [14] keys to be M (opens my game map), J (opens my quest journal), I (opens my inventory), and H (to mount up on my horse). The factory default for those [08], [12], [13] and [14] keys are W, A, S, D ... but I personally prefer to use the D-Pad to

490
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1 year ago
C
cpoChiD
posted in Razer Support

Razer Tartarus V2 controller D-pad sticking / glitch

boxHotMagentapoly097My 2 cents. Win7 x64 latest synapse Tartarus v2 Use it only for work, not for games. Keys sometimes stuck. Tryed it on spare laptop with clean install of windows, without updates, drivers, anything. Only with network drivers for wifi lan, synapse 3 with only one programmed shortcut ctrl+w and portable old firefox browser. After half an hour i catch stuck key, which has closed all my tabs -)

490
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1 year ago
C
cpoChiD
posted in Razer Support

Razer Tartarus V2 controller D-pad sticking / glitch

I'm still having difficulty composing/copy-and-pasting/formatting posts on Razer Insider's forum software. Converting a Word document to .jpg, and posting as an image, seems to be the most effective. (note: unfortunately, none of my content which has been posted as .jpg will be able to be searchable/detected using a search engine or CTRL-F)

490
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1 year ago
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cpoChiD
posted in Razer Support

Razer Tartarus V2 controller D-pad sticking / glitch

Nope, the update did not make any improvement; issue just occurred again.

490
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1 year ago
C
cpoChiD
posted in Razer Support

Razer Tartarus V2 controller D-pad sticking / glitch

I monitored the sync times closely, and although it was a good hypothesis, I'm afraid it appears to be unrelated. Between a 3:52pm sync-time yesterday afternoon, and the next sync time at 12:43am, the issue occurred about four or five times in between. Glad to see there's a brand new update to Synapse; keeping my fingers crossed this solves it!!

490
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1 year ago
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cpoChiD
posted in Razer Support

Razer Tartarus V2 controller D-pad sticking / glitch

KAWAiiSONGwhen the problem occurs again, check the latest Synapse sync time with the cloud!I think it might be related! Interesting suggestion, yeah! I wonder: is there anywhere we can find and see when the last sync time occurred, @Razer.SpeedCr0ss ? I tried disabling the HID-compliant device. Sadly: no improvement at all. The issue was still occurring within a couple/few hours. To be honest, the issue seems to be happening MORE frequently, and also seems to be affecting my mouse (Naga Trinity) more than ever, too. Although I've been blessed with an abundance of patience, I'm genuinely reaching my limits.

490
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1 year ago
C
cpoChiD
posted in Razer Support

Razer Tartarus V2 controller D-pad sticking / glitch

CptCraptacular...the windows driver work around has slashed my key sticks from multiple times a day to once ever 3-4 days so i am happy with that. Are you talking about disabling the HID-compliant device for the Tartarus, as you mentioned earlier on this thread? If so, it sounds great that it has minimized the occurrences that much! I will definitely try that, before resorting to another clean uninstall/reinstall, then. Thanks!

490
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1 year ago
C
cpoChiD
posted in Razer Support

Razer Tartarus V2 controller D-pad sticking / glitch

pgk920I'm just going to add my voice to the growing list. I have the tartarus v2. I've had it since early last year or so. It just began doing the button-sticking behavior in the last several weeks. Wow -- I think this is the longest I've heard of anyone going without having the issue! You've had it for nearly a year before it began this behaviour? ... So, I'm dying to know what changed to trigger it, after so long of successful use! libelulu...Should I return the product? Has anyone tried Tartarus Pro? I'm so sorry to welcome you to our disappointing club, @libelulu but yes -- it most definitely happens with the Tartarus Pro as well. As for whether or not you should return your brand new device, that's honestly a hard call. Once you've tried one (especially for MMORPGs), the quality of life it brings to your gaming experience is nothing short of amazing! I honestly can't hardly imagine gaming without a gaming keypad now. Having said that ... gaming keypads seem to be a fairly nich

490
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1 year ago
C
cpoChiD
posted in Razer Support

Razer Tartarus V2 controller D-pad sticking / glitch

490
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1 year ago
C
cpoChiD
posted in Razer Support

Razer Tartarus V2 controller D-pad sticking / glitch

jhnclvr... IMO Razer has great designs and hardware, but the software is terrible, and the issues are not limited to the Tartarus. This pretty much sums it up fairly accurately. And true: it's not just the Tartarus's (Tartarii? lol). I've had it happen to my Black Widow Elite keyboard (once or twice). @KAWAiiSONG encounters it continuously on his Naga Pro mouse. And there have been two or three occasions where I think it may have happened to my own Naga mouse as well. There is indeed something terrible going on with the software, but I also recognize that Razer is aspiring to greatness (and has indeed achieved greatness in so many other ways, with their designs and hardware, as pointed out!). The one thing we all have in common is that we all just want this to work as intended. I'm determined to try to contribute to that effort, and I genuinely appreciate everyone who is participating on this thread, towards that same effort!

490
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1 year ago
C
cpoChiD
posted in Razer Support

Razer Tartarus V2 controller D-pad sticking / glitch

DeadlyStingerPirates... im user keypad like 12-13 years belkin nostromo n52te / razer nostromo /razer orbweaver and never happen that problem for all that years with a lot hours gameplay at all this but with this razer tartarus pro that happen from the 1st day ... im back to razer orbweaver until razer fix that rly... This is another voice added to the growing list of fans of the legacy devices. Myself and @KAWAiiSONG both had/have the Orbweaver Chroma, and they also worked beautifully. I've read about many other users saying the same thing. There has to be something relevant Razer can extract from this. Perhaps the solution to this issue lies somewhere in the differences between the drivers and/or software for these legacy devices (which ran on Synapse 2), and the newer ones (Synapse 3).

490
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1 year ago

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