Replies posted by the_novena | Razer Insider

Replies posted by the_novena

51 Replies

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cpoChiD
posted in Razer Support

Razer Tartarus V2 controller D-pad sticking / glitch

KAWAiiSONGHello again! here is another interesting information, my friend has a logitech g600 , and it also sticks ! how do you like this? Interesting?! The Logitech G600 mouse is very similar to Razer's Naga I think, isn't it?

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1 year ago
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cpoChiD
posted in Razer Support

Razer Tartarus V2 controller D-pad sticking / glitch

CptCraptacular...device manager/find the hid complaint consumer device with razer tartrus in it and disable it and leave all the other tartrus things on ... and no it decided it would do it today why is it so random arg ¬¬ Aww, man -- such a drag that this wasn't as sustainable as hoped. Do you feel like it lasted long enough to qualify as a short term fix (like, 3 - 14 days)? Or no -- was it still a bit short of that?

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1 year ago
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cpoChiD
posted in Razer Support

Razer Tartarus V2 controller D-pad sticking / glitch

SeegethFor me System File Checker did not help at all, found corrupted files and fixed them, but the problem continued. Ahhh, yes, that's right -- you mentioned that before, and I forgot (sorry!) NoahArk620While SFC has detected an error on my secondary device (log stated that it fixed a file related to Microsoft NET 4.5 distribute), and promptly fixed it, the Tartarus Pro issue stil crops up after 2 hours of testing. Okay, so two users for whom System File Checker alone was ineffective. Based on this, I'm going to edit that out of the list of short term fixes on my summary post. Thanks! Also, that was the only error that my run at the System File Checker found too: related to the Microsoft .NET Framework, although mine is version 4.8. We all seem to be unanimous on the fact that some solutions seem to work over a short term range, but then the issue recurs again a while later. I don't understand it, but I feel like it must be relevant, right?! ... like something gradual or cumu

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1 year ago
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cpoChiD
posted in Razer Support

Razer Tartarus V2 controller D-pad sticking / glitch

Alright, so I’ve been thinking and wondering about some questions/hypotheses. Would the following theories be helpful to test, or not? Theory #1 In my previous post, I mentioned short term fixes, which ended up being briefly effective for a range of 3 – 14 days. Of those listed, most of them could be done individually (independent of the other short term fixes). The one I am uncertain of is the System File Checker. Therefore, I am wondering … True or False: [INDENT]Running the System File Checker alone – provided it detects and repairs errors! – is effective at providing a short term fix for a few days to a couple weeks. Running the System File Checker alone – when it detects no errors – is not effective.[/INDENT] @Razer.Speedcr0ss ... would determining this be helpful at all to the Razer tech team, in isolating the issue? Or does it not really make enough difference to be worth testing? Testing would need to be done by someone who would be more possibly likely to have errors d

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1 year ago
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cpoChiD
posted in Razer Support

Razer Tartarus V2 controller D-pad sticking / glitch

Okay, so to summarize ... Razer tech troubleshooting queries and steps: Determine if the issue occurs while playing a different game(s). Ensure the device is not plugged into a USB hub. Determine if the issue occurs on a different PC with Synapse 3 installed. Verify your Windows version and OS build (Windows key; then search "winver"). Verify your Synapse 3 version ... go to Synapse, Settings, About. Ensure that you have the latest version of the Microsoft .NET Framework. Ensure that you have the latest updates installed for Microsoft Visual C++. Run the Windows System File Checker tool. Perform a clean re-install of Synapse 3 (more comprehensive than a standard re-install). Collect and submit Synapse 3 logs. Unsuccessful fixes: Switching USB ports to a different port on my PC (front port to rear port). Running the 'repair' tool in Windows to repair the installation of Synapse 3. Replacing the device with a new replacement device (RMA). Excluding Razer modules (Chroma Studio; Macr

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1 year ago
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cpoChiD
posted in Razer Support

Razer Tartarus V2 controller D-pad sticking / glitch

SeegethBroke again. Within 2.5 h, stuck once. Oh, damn -- so frustrating! Just to be clear, this failure was under which of the following circumstances? [INDENT](a) The 7th to 10th day after you converted your main user admin account to a local account?[/INDENT] ... or ... [INDENT](b) Right after you had just tried converting your main user admin account back to an online account?[/INDENT]

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1 year ago
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cpoChiD
posted in Razer Support

Razer Tartarus V2 controller D-pad sticking / glitch

roger32025Hey guys, I'm Draxxille by the way. I just wanted to drop in and say it's awesome to see that the community and Razer is getting this worked out. If there is anything I can do to help let me know. Hey, man! Thanks for chiming in on the thread, and thank you especially for bringing reWASD to our attention on your video segment. Since you're kind of in the same boat as I am (owning other Razer peripherals and therefore reluctant to quit the Synapse software entirely), I wonder if you might also be willing to give the proposed troubleshooting a try? (creating a different local Windows user account). The more testing and troubleshooting, the merrier! ... Hope you're on the mend, and doing well! :cool_:

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1 year ago
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cpoChiD
posted in Razer Support

Razer Tartarus V2 controller D-pad sticking / glitch

@KAWAiiSONG : Glad you got no errors; me too! Let us know what happens when you move on to Step #4 - #6. @Seegeth : I began testing this last night, but ugh, I made a stupid mistake: Ran DISM tool and System File Checker tools again (no errors). Restarted computer Start testing (problem recurred in just under three hours) Created another local Windows user account (no password; "No" to all privacy settings) Signed into new local Windows account (but forgot to LOG OUT of my main admin Windows account!!) Started Synapse 3; logged into my Razer account; began testing (problem recurred in just over 3hrs) So although I was signed in as "TestUser" on the new local Windows user account I had created, I was ALSO still logged in under my usual admin account. Hours of testing, kind of down the drain. [INDENT](Also: It didn't take me long to realize (much to my dismay) that all of my game's addons are stored in the Windows username folders. So, with a new Windows user account, I had nooooo

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1 year ago
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cpoChiD
posted in Razer Support

Razer Tartarus V2 controller D-pad sticking / glitch

I'm so glad to hear that the 'Windows user account' thing still seems to be working for almost a week now -- that's awesome, @Seegeth ! :cool_: I'd like to give it a try, and I think I should be able to fumble my way through recalling how to do Step #4 -- creating another local Windows account. You mentioned that you had included a full manual on how to do this in an earlier post, but your screenshot/quote seems to be cut off at the point that mentions this step. [INDENT]For the benefit of the greater good, maybe you or @Razer.Speedcr0ss can post the instructions you mentioned? Just so that I (and other users) can be confident that we're doing it correctly.[/INDENT] My bigger confusion however is about Step #7. Can you, or @Razer.Speedcr0ss please provide some guidance on how to do Step #7 ... I'm uncertain of how to convert my (online) admin account to being a local account. Thanks! With some more guidance on these steps here, I will look forward to giving this a try!

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1 year ago
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cpoChiD
posted in Razer Support

Razer Tartarus V2 controller D-pad sticking / glitch

This sounds quite promising! I regard it with guarded optimism though, because after running the Windows DISM tool and the System File Checker and doing a clean reinstall of Synapse, mine ALSO seemed to behave better for a short while … but it didn’t last. I think I ended up getting a couple days of shorter 1.5hr gaming sessions, plus another day of a longer 2-3hr gaming session without problems. … And then, on about the fourth day, after a couple/few hours of gaming, the ‘repeating’ happened again. After all of the testing/troubleshooting I have performed, I think that was the third time I had begun to enjoy this false sense of security. I feel like, even though the issue takes a while to recur again, once it does – then it will go back to happening as frequently as it was before…? Does this make any sense? As far as frequency goes, typically, it’s honestly hard to gauge. I want to say that, on average it happens once every couple hours. Having said that however, there are days wh

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1 year ago
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cpoChiD
posted in Razer Support

Razer Tartarus V2 controller D-pad sticking / glitch

KAWAiiSONGSynapse 3.5.1215.121019 Ahh, okay ... I got that update about a week ago. I had high hopes, but no -- it did not help the problem. :frown_:

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1 year ago
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cpoChiD
posted in Razer Support

Razer Tartarus V2 controller D-pad sticking / glitch

SeegethSynapse 3.5.1215.121019, no update at this time. EU region. Still the same version number here too; no new available updates yet. What's the new version number, @KAWAiiSONG ?

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1 year ago
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cpoChiD
posted in Razer Support

Razer Tartarus V2 controller D-pad sticking / glitch

@Razer.SpeedCr0ss ... after all of the tech support troubleshooting that I (and many others) have taken the time to perform and report back on, can you please answer some quantifiable questions in return?: How many same or similar tickets has Razer received regarding this issue, historically, across all models of the Tartarus keypad? How many same or similar tickets are currently open? Have any Razer techs ever been able to duplicate this issue at all? How many times? I definitely understand that this can be a tricky issue to isolate, since the software may behave differently on individual users computers -- it's probably something like trying to find a needle in a haystack. However, ... with so many users being so frequently affected by this issue for so long, I find it very hard to believe that the Razer techs themselves have not been able to duplicate the issue.

490
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1 year ago
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cpoChiD
posted in Razer Support

Razer Tartarus V2 controller D-pad sticking / glitch

Those reddit threads provide a good volume of other users encountering the issue, and also some interesting observations. I'm particularly curious about the possible work-around coachrx and jerrymandering3 were discussing. I wonder how sustainable a 'fix' that is? [INDENT][/INDENT]

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1 year ago
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cpoChiD
posted in Razer Support

Razer Tartarus V2 controller D-pad sticking / glitch

Update: Razer technical support invited me to log in to Synapse 3 on their test account which I spent a few hours testing. Sure enough, the problem occurred again/still. Awaiting further troubleshooting instructions. Every voice counts in lending volume to our collective complaints, so I appreciate everybody speaking up about what they are encountering. Even more valuable is the individual troubleshooting feedback. The more people who are willing to go the extra mile to follow the steps that tech support has recommended, and report back on their results, then theoretically: the quicker and easier it will be for Razer support to isolate the issue. Thank you!

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1 year ago
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cpoChiD
posted in Razer Support

Razer Tartarus V2 controller D-pad sticking / glitch

His "Why Razer?!?" video in October was the catalyst which led to him discovering and promoting reWASD in his "A Decent Workaround" video, in November.

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1 year ago
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cpoChiD
posted in Razer Support

Razer Tartarus V2 controller D-pad sticking / glitch

[INDENT]Okay folks -- it looks like we got their attention! :cool_: Now is the time for as many of us as possible to speak up (nicely and respectfully), do the recommended troubleshooting, and have your voice counted. If Razer support sees the volume of users this issue is affecting, and that we are prepared to go through the steps to help isolate the issue if possible, ... well then, the better the chances we might get closer to a fix, sooner! Or at the very least, we'll be able to rest assured that we've done everything possible to be a part of the solution! :wink_:[/INDENT] Thank you SpeedCr0ss; I appreciate your attention and contribution to the discussion here. I have reported on my own individual experience (with this issue, and troubleshooting steps) throughout this whole thread, and I would also like to refer you to my open ticket: Razer Incident #201215-001862 -- "RazerTartarusPro - Directional pad still registering input despite releasing the button". To address the steps yo

490
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1 year ago
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cpoChiD
posted in Razer Support

Razer Tartarus V2 controller D-pad sticking / glitch

490
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1 year ago
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cpoChiD
posted in Razer Support

Razer Tartarus V2 controller D-pad sticking / glitch

You're both right -- it definitely appears to be a long-standing issue which doesn't bode well for a quick fix ... and yeah, it definitely would've been nice if they could've put onboard memory in the device. Since the issue seems to be with the way the Tartarus communicates with the Synapse 3 software, then it's important to make the distinction that onboard memory wouldn't actually be a fix -- it would simply be a more desirable way to work around not running the Synapse software. But for those of us with Razer keyboards/mouse and other peripherals that rely upon the software: it just isn't practical for us to quit running Synapse entirely. Here is some potentially good news for users for users who don't rely upon the Synapse 3 software for other devices and/or RGB lighting, but need a method by which to assign custom keybinds: ~> SEE NEXT POST: Forum platform generates error when I try to embed YouTube video here <~ Note that this is a paid (though very inexpensive) softwa

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1 year ago
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cpoChiD
posted in Razer Support

Razer Tartarus V2 controller D-pad sticking / glitch

After the latest most recent troubleshooting steps that Razer support recommended, the issue persists. I have advised them, and await their reply. I don't expect they'll ask me to ship my Tartarus Pro back to them (I really hope they don't!) -- I'm convinced that the issue is completely software related. If it is indeed software related, then it's good news/bad news: The good news is -- it's not our devices; we don't have to go through the nuisance of shipping them back! The bad news is that isolating a software issue is likely to be a pretty challenging task for the Razer tech team/developers ... so who knows how long it will be before we see a fix for this?? It is frustrating that our devices are clearly not functioning as intended; this is sub-optimal performance to be sure. I'm willing to bet that it's frustrating for Razer too. It should go without saying that they're pretty heavily invested in making the end-user's experience as amazing as possible and I expect they're nearly

490
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1 year ago
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tonrz
posted in Razer Support

New Tartarus Pro directional keys getting stuck

Misery loves company -- this definitely seems to be a known issue. For those of you still wanting to keep up, follow along on this thread as well!

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3 years ago
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Drubit
posted in Razer Support

Tartarus V2 Keys locking until pressed again

Yes, definitely seems to be a known issue. Follow along on this recent thread, too!

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3 years ago
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cpoChiD
posted in Razer Support

Razer Tartarus V2 controller D-pad sticking / glitch

490
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1 year ago
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flyme
posted in Keyboards

Tartarus Pro D-Pad Getting Stuck?

Hello Flyme -- sorry to hear you find yourself in the same boat as a few of us. There is another fairly recent thread discussing this issue (which seems to be affecting all versions of the Tartarus). You can follow that discussion here on this link -- I was just about to contribute an update to that thread, actually.

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3 years ago
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cpoChiD
posted in Razer Support

Razer Tartarus V2 controller D-pad sticking / glitch

490
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1 year ago

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