Replies posted by GrandaGulfy | Razer Insider

Replies posted by GrandaGulfy

4 Replies

H
Herbalacious
posted in Mobile

Razer Cortex signs me out?! (Mobile)

Rox598Hey everyone can you do some steps for me and see if it triggers the issue? log into Cortex then go over to Theme Store and launch it (make sure it's a launch and not just bringing it from the background) it might say "Continue" which is fine, but then go back to Cortex Are you still logged into cortex? I can login to themes and it keeps me logged in. When I then go to cortex. I am logged in but it instantly logs me out of cortex and themes. I then need to start again as I'm not logged into either

14
H
5 years ago
H
Herbalacious
posted in Mobile

Razer Cortex signs me out?! (Mobile)

It kept me logged in for a few hours then I woke today to find that it's happening again so I'm needing to use the test account for now

14
H
5 years ago
H
Herbalacious
posted in Mobile

Razer Cortex signs me out?! (Mobile)

I've spoke to someone on live chat who is going to speak to some tech person above them. I have been lucky as cortex is pre-installed on my phone so it can only be disabled. I'm using android 9 OS A workaround that has helped me is this. I disabled it, cleared the cache and data. Enabled cortex again but didn't update this time. That has worked for me but only allows me to sign in. I can't use any features except my game library or it crashes. I've to wait for an email to see if they can solve it

14
H
5 years ago
H
Herbalacious
posted in Mobile

Razer Cortex signs me out?! (Mobile)

I've had the same issue logging in from today only. Today is when I updated and noticed that the update fix was for a previous bug of this exact problem. The other phones may be fixed niw but it seems just have simply moved it to other handsets somehow

14
H
5 years ago

Badges

View More
CookiesCookie settings