Replies posted by BaltasarHenderson | Razer Insider

Replies posted by BaltasarHenderson

4 Replies

C
clockwork.banana
posted in Razer Support

Razer Synapse 3.0 Broken?

I'm still hoping for a solution on future Synapse updates... It's weird how it all works fine on my Blade 15 since it's all exactly the same. If I get a fix I can let you know, but for now I'm just waiting for updates on Synapse. I do want to change my Huntsman since the volume wheel is completely useless for some reason and it was one of the main reasons why i bought it.. My guess is that there's some sort of problem between Synapse and Windows while controlling the usb devices, but who knows... It's worth mentioning that all my peripherals firmware is up to date.

3
B
2 years ago
C
clockwork.banana
posted in Razer Support

Razer Synapse 3.0 Broken?

I'm having a similar issue, Huntsman Elite, Mamba Elite and Goliathus Chroma are connected to a usb hub that allows me to quickly change between my desktop and 2070 Razer Blade with a press of a button. Keyboard, mousepad and mouse randomly disconnect, rgb flickers and the mouse goes about a minute frozen with the lights on, until it comes back. The usb hub (5v externally powered, 3.0 capable, connected to a 3.0 port, if important) is not the problem since the laptop doesn't have this problem while connected to the same hub. When I close Synapse the problem goes away. Plus, I tried connecting directly to my desktop and no changes. I even reinstalled Windows. I also tried uninstalling the devices from devices manager and rebooting, but still not fixed. Both my desktop and laptop have Synapse updated to version 3.6.515.51215

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B
2 years ago
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BaltasarHenderson
posted in Razer Support

Razer Huntsman Elite Volume Wheel problem

Razer.CazielYou can try to clean the keyboard, but PM me the serial number so I can give you the firmware updater. Let's go from there. Just sent it, but as I mention in the conversation, I tried the firmware update some months ago.

9
Razer.Caziel
3 years ago
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BaltasarHenderson
posted in Razer Support

Razer Huntsman Elite Volume Wheel problem

Razer.CazielDo you get the same results with and without Synapse running in the background? If so, you may be right that this is a hardware issue. That said, I hope performing a clean installation of the app and drivers would improve your experience with the volume wheel. Either Synapse is running or not, the problem persists. I also read that somehow, detaching the wrist rest could have an impact, but no changes whatsoever. Just tried with the clean installation on both my Razer Blade 15 and my desktop PC, and there where no changes. This room gets a lot of dust and I cleaned the keyboard every 2 months to prevent it from collecting too much dirt under the keycaps. Maybe dust made it through the wheel... Any other ideas?

9
Razer.Caziel
3 years ago

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