Replies posted by mykeyfranzese | Razer Insider

Replies posted by mykeyfranzese

4 Replies

M
mykeyfranzese
posted in Razer Support

Razer Blackshark v2 Pro Synapse problem.

BlackFireDragonFrom the descripction that you provide during conversation this can be one of two things. First something is mess-up in plabeck device settings or file corruption in Windows second can be issue with headset pcb board. The best right nów is connect via dongle to diffrent notebook or PC and see what happend. from my conversation with Razer.Speedcr0ss, I stated that I already tried this with another pc. I also used the razer driver clean-up tool.

9
Razer.Speedcr0ss
1 year ago
M
mykeyfranzese
posted in Razer Support

Razer Blackshark v2 Pro Synapse problem.

BlackFireDragonCan you check when you connect dongle Windows Switch playback device to thx special device ? If not select it and check if you have Sound. It does switch to thx, also tried switching to razer blackshark v2 pro, still nothing still no sound

9
Razer.Speedcr0ss
1 year ago
M
mykeyfranzese
posted in Razer Support

Razer Blackshark v2 Pro Synapse problem.

BlackFireDragonyou can laso try this tool. This tool will pair dongle with your headset again if the issue is on bad connection sould fix the problem. https://mysupport.razer.com/app/answers/detail/a_id/5994/kw/headset pairing utility "I've re-paired the headset with pairing utility." Indicated above. It just says, failed pairing, done it 10x in a row, pc restart, tried other usb ports.

9
Razer.Speedcr0ss
1 year ago
M
mykeyfranzese
posted in Razer Support

Razer Blackshark v2 Pro Synapse problem.

Razer.Speedcr0ssDoes the behavior happen while the headset is connected to another computer? You can try using the Razer Driver Clean-up Tool to uninstall all Razer-related files, then restart the computer and reinstall the application. Let me know how it went. yes, this also happens with another computer, I've also forgot to mention that I already used driver clean-up tool

9
Razer.Speedcr0ss
1 year ago

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