Replies posted by simonedkey | Razer Insider

Replies posted by simonedkey

6 Replies

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simonedkey
posted in Razer Support

PC Crashing due to HID compliant headset

Razer.CazielYou have to get rid of the broken HID drivers to fix this. Make sure your headset is enabled and go to your Device Manager then put up a screenshot of the USB and the Audio devices tab. turns out it was a corrupted hid file, thanks :)

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Razer.Caziel
4 years ago
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bulldog5769
posted in Razer Support

KRAKEN 7.1 V2 causing PC system to shutdown or restart

bulldog5769I am going too once I get the chance. This is the second time within a year I have had problems with Razor equipment and their support has been terrible and threw up their hands. They lost me has a long time customer and will purchase from one of their competitors. bulldog5769Recently my system has been restarting or shutting down. After believing it was either power related or other hardware, a detailed look at the event log revealed it was the HID-compliant headset driver. With the driver enabled, the system would run normally until it either shut down or restart with the event log showing: Critical 8/20/2019 8:07:44 PM DriverFrameworks-UserMode 10111 User-mode Driver problems. -- The device HID-compliant headset (location (unknown)) is offline due to a user-mode driver crash. Windows will attempt to restart the device 5 more times. Please contact the device manufacturer for more information about this problem. and Critical 8/20/2019 8:07:44 PM Dr

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4 years ago
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bulldog5769
posted in Razer Support

KRAKEN 7.1 V2 causing PC system to shutdown or restart

bulldog5769I am going too once I get the chance. This is the second time within a year I have had problems with Razor equipment and their support has been terrible and threw up their hands. They lost me has a long time customer and will purchase from one of their competitors. hey! so i actually did something that worked for me. go to device manager > universal series bus controllers > right click USB root hub (usb 3.0) > power management > uncheck allow computer to turn off to save power also i talked to razer customer support and they had me go into program files x86 and delete everything razer and uninstall both synapse and reinstall everything and replug everything in i hope one of these works for you!

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4 years ago
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bulldog5769
posted in Razer Support

KRAKEN 7.1 V2 causing PC system to shutdown or restart

bulldog5769I am going too once I get the chance. This is the second time within a year I have had problems with Razor equipment and their support has been terrible and threw up their hands. They lost me has a long time customer and will purchase from one of their competitors. let me know if buying a new headset works! im gonna try a few more things and if that doesnt fix it im going to purchase a different brand headset

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4 years ago
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bulldog5769
posted in Razer Support

KRAKEN 7.1 V2 causing PC system to shutdown or restart

bulldog5769No, Razor support was no help and threw up their hands and said whatever it is, was not their problem. Did you have to get a different brand headset to fix the problem? I stream and every time I play overwatch my pc shuts off due to hid headset and driver issues with the razer kraken. im leaning towards getting a new headset at this point but im not sure which one i want

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4 years ago
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bulldog5769
posted in Razer Support

KRAKEN 7.1 V2 causing PC system to shutdown or restart

Hey! did you ever find out a fix for this? This exact thing is happening to my pc now

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B
4 years ago

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