Replies posted by b4kwav | Razer Insider

Replies posted by b4kwav

3 Replies

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b4kwav
posted in Razer Support

Razer wont respond to emails, customer support, been on hold for over an hr!

Any help? Support customer service?

1
B
4 years ago
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Phobos223
posted in Razer Support

Razer Blade 15 Advanced 2080 Max Q - NVIDIA GPU NOT WORKING

Phobos223SO I am returning mine tomorrow. I tried everything mentioned above plus I installed a fresh non-razer version of windows and re flashed BIOS. Nothing. B4kwav, if you go select View --> show hidden devices it may show up, but will be "disconnected". That is what mine said. What was interesting is that if I removed the device it was gone forever. But once doing the system restore it wold show up again as "disconnected", leading me to believe that it was either working at some point, or more likely the generic image used for these laptops expected it to be there but it was not functioning properly, or somehow disconnected are the hard/firmware level. According to the Razer phone support this is not possible, so unfortunately it seems these laptops are shot thanks for the info! I will check whether it is disconnected or even there.

8
Razer.Caziel
4 years ago
P
Phobos223
posted in Razer Support

Razer Blade 15 Advanced 2080 Max Q - NVIDIA GPU NOT WORKING

Same boat! Ordered mine new last Friday, received it yesterday and I am running a intel graphics card.

8
Razer.Caziel
4 years ago

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