Replies posted by aaccensi | Razer Insider

Replies posted by aaccensi

5 Replies

A
aaccensi
posted in Razer Support

Huntsman mini broke my windows

jakw0lfWhich site did you download the firmware updates? Synapse has never broken a Windows PC like what you are saying. You might want to give more details as to what exactly happened and also get in touch with the official tech support to find the real root cause. It's definetly a official firmware update: http://drivers.razersupport.com//index.php?_m=downloads&_a=view&parentcategoryid=1056&pcid=1018&nav=0,77,1018 can be accessed from here: https://mysupport.razer.com/app/answers/detail/a_id/3609/ The issue is tied to the keyboard somehow, I don't even have synapse configured to start up with windows and I tried pluggin the old keyboard and the windows taskbar does not have the issue with it, is only with the huntsman mini connected (after the firmware update). And I'm not pursuing support for this, the keyboard is 1 day old so 'm simply exchanging it with another one (from another brand) with the vendor. Pitty cause I read Razer improved a lot in the last years and I was ready to

384
M
2 years ago
A
aaccensi
posted in Razer Support

Huntsman mini broke my windows

But what on earth... I'd like to think you just misunderstaood my post as a rant, but it really is not the case. I said that I load the profiles with synapse indeed, the idea of that is to put them on the onboard memory so you don't need synapse running or even the same computer for that matter to get that profile working on the keyboard. I thought it was pretty obvious. So yeah, I can turn on synapse do stuff and then turn it off. I don't understand now you looking down on me for wanting to change a product that gives me troubles. Feel free to buy the huntsman mini and install that firmware to test if it works because sure as hell I'm not gonna be testing a product "until it works", that is something that a company should do on their own. I also understand is hard to foresee all issues or possible compatibility issues, but like you said.. I never heard of a keyboard messing up anything, so something must be pretty off there.

384
M
2 years ago
A
aaccensi
posted in Razer Support

Huntsman mini broke my windows

Alright, it must be a misunderstanding, but if I may give some advice, next time that you want to truly help do not question their case or try to find contradictions in their case like you did with mine, otherwise they will feel everything but "helped". First impressions count and this was a very bad first impression from this comunity for me (Logging off for good from this thread, and comunity even). Nonetheless, thanks for trying to help and stay safe too.

384
M
2 years ago
A
aaccensi
posted in Razer Support

Huntsman mini broke my windows

@retroMagentaPinksigns170 the issue was gone as soon as I plugged back my old keyboard. I believe the firmware got screwed with the update I installed and it was having problems interacting with windows. But since it was my first day with the keyboard I simply returned it so I have no clue how to fix it. I guess reverting back to the original firmware should work, but I have no clue if there is a factory reset option or a downgrade installer somewhere.

384
M
2 years ago
A
aaccensi
posted in Razer Support

Huntsman mini broke my windows

TiredCubeCould this be related to the issue some of us have reported here: Razer Insider | Forum - HUNTSMAN MINI - partial working ? It might have been resolved through a software/driver update or plugging in another keyboard. However, I must thank you for linking to the page with the firmware update for the Huntsman Mini. I will bookmark it, in case the problem returns. It dosn't sound like the same problem so I have no clue if is related. The only thing I can tell you is that I didn't link tot that page for people to install that firmware update, but just to prove it existed to someone in this thread that doubted everything I said that was telling me that the only official updates went trough Synapse. In fact the whole point was that installing that firmware only caused me more issues besides the one I was trying to fix.

384
M
2 years ago

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