Replies posted by Yvainne_ | Razer Insider

Replies posted by Yvainne_

1 Reply

R
rXlukiTTa
posted in Razer Support

Kraken 7.1 V2 disconnecting

Hello, I have the same problem with my Kraken 7.1 v2 oval. Only I suspect it may be the issue with cable connecting to headset, as it happens every time I turn my head around. In the beginning it wasnt obvious - I tried different cable positions and it didnt seem to be the issue so I checked all software updates, uninstaled synapse etc. But it did not help. And after a while it started happening all the time. I have not mistreated the cable in any way. I bought the headset 8 months ago, and cared for it very well, as my previous Krakens 7.1 Chroma HAD EXACTLY THE SAME PROBLEM. Back then I assumed that cable got physically demaged so i did not press the issue and after only a year of using it I bough new ones. But once this happens again now this is not a coincidence. my headset is of course still on warranty. What do I do? (Since Razer Support is not responding to my ticket and its been almost two weeks since i send it) I am not bying a third headset in two years.

8
G
4 years ago

Badges

View More
CookiesCookie settings