Replies posted by Flexo_3370318 | Razer Insider

Replies posted by Flexo_3370318

8 Replies

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everDarkBlueCORAL706
posted in Audio

Windows AUDIODG.EXE crash due to THXSYSVAD2APO.dll

RosaPanterenI got the same issue AUDIODG.EXE/THXSYSVAD2APO.dll keeps crashing The whole software delivery from Razer have been a complete mess for my part...Synapse not opening/working half the time, THX.dll keeps crashing ect... @Flexo_3370318 Just to get a clear idea of your "fix" Disable THX in Synapse? Set sound device to Razer USB Card and not THX ? In sound properties you again set Razer USB Sound card as standard unit and standard communication unit? Do you also disable THX, in sound properties? I didn't even have to disable THX in the Razer Software. Simply changing the default in the Sound Control Panel in Windows to the Speakers Razer BlackShark V2 Pro as the default Sound device stopped the THX errors occurring and showing up in the reliability viewer. I can't speak to the other issues you've been having with the Synapse Software I have been lucky in that regard as to not be experiencing any other than the THX issue.

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2 years ago
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everDarkBlueCORAL706
posted in Audio

Windows AUDIODG.EXE crash due to THXSYSVAD2APO.dll

frontOPALPeachPuff998Happening to me as well. It's clearly a bug in this library I purchased Dolby Atmos Headphone a long while back, I've had to disable THX and revert to that for some decent form of simulated surround. If they fixed it, or worked with MS to fix it if it's some other issue in windows spatial plugin support, I'd switch back in a heartbeat. I agree with one of the comments above that an ACK of the issue and a "we're looking into it" would be cool. I would imagine they know it's happening though. They do know about it for sure and just don't want to look into it, or admit is an issue with the .dll file. I have gone back and forth with a Razer Level II Technical Support Representative over this issue for several weeks and they are basically telling me the Dev Team is passing it off as being caused by some external factors. Below is one of the last responses I received back from Support. "Good day! Thank you for patiently waiting for our email and we apologize for t

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2 years ago
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everDarkBlueCORAL706
posted in Audio

Windows AUDIODG.EXE crash due to THXSYSVAD2APO.dll

Yet another Synapse Update that has done nothing to resolve this issue because Razer refuses to look at the actual .DLL file that is in the error which is causing the AudioDG.exe to crash in the first place and fix or update it.

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2 years ago
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everDarkBlueCORAL706
posted in Audio

Windows AUDIODG.EXE crash due to THXSYSVAD2APO.dll

Another Synapse update and issue still persists all because Razer refuses to fix / update the DLL file causing the problem.

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2 years ago
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everDarkBlueCORAL706
posted in Audio

Windows AUDIODG.EXE crash due to THXSYSVAD2APO.dll

Hello anyone from Razer!? This is still an issue despite the recent updates to Synapse, it's been an issue since January / February and it's now April. An acknowledgement of the issue would at least be nice, a fix would be even better.

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2 years ago
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everDarkBlueCORAL706
posted in Audio

Windows AUDIODG.EXE crash due to THXSYSVAD2APO.dll

Despite the update to Synapse 3 the other day this issue is still present when the THX Spatial Audio is selected.

23
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2 years ago
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everDarkBlueCORAL706
posted in Audio

Windows AUDIODG.EXE crash due to THXSYSVAD2APO.dll

I tried opening a ticket about this issue too, but Razer's support staff was useless. It would be nice to get some kind of answer regarding this issue. Even a we're looking into it would be nice.

23
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2 years ago
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everDarkBlueCORAL706
posted in Audio

Windows AUDIODG.EXE crash due to THXSYSVAD2APO.dll

The issue is with the THXSYSVAD2APO.dll that is part of the Virtual THX Spatial Audio device itself and Razer needs to update it. I have this exact same error if I leave the THX Spatial Audio set as the Default Sound Device with the Razer BlackShark V2 Pro set as the Default Communication Device which is the recommended default from the Synapse 3 software. If I set the default device in Sound Properties to JUST the BlackShark V2 Pro only this error does not occur whatsoever. I have updated the BlackShark V2 Pro to the latest firmware, I have removed and re-installed the Synapse 3 Software, I've changed USB ports that the wireless receiver is plugged into and I even went as far as completely wiping the entire OS from the system and reinstalling Windows from scratch from a Windows Installation USB Drive and the error still persists when the THX Spatial Audio is set as the default device. My system is fully up to date with all the latest available drivers and bios, and my full specs

23
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2 years ago

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