Replies posted by Xarius86 | Razer Insider

Replies posted by Xarius86

2 Replies

U
U-Type
posted in Razer Support

Razer Blade 15 2019 Advanced Screen Goes Black after Waking Up

Razer.SpeedCr0ssHi there! Thanks for sharing your thoughts on this. However, I am isolating the issue and not suggesting a fix. I've replied to your PM. I'll wait for your response. Reply sent.

38
Razer.Speedcr0ss
4 years ago
U
U-Type
posted in Razer Support

Razer Blade 15 2019 Advanced Screen Goes Black after Waking Up

Razer.SpeedCr0ssHi U-Type! Thanks for posting your Razer Blade 15's concern here. Does the issue happen while the refresh rate is set to 60Hz? Please send me a PM together with a video showing the issue. I'll pick it up from there. Hey everyone! Have you contacted our Support Team via phone, chat or email regarding the same issue? Should you need additional assistance, please send me a PM together with your case number. Let's continue from there. Setting the refresh rate to 60hz on a 240hz monitor is *not* an acceptable solution. Temporary workaround maybe, but not an actual fix. I'm experiencing the same issue with my week old late 2019 Blade Advanced w/ Optical Keyboard.

38
Razer.Speedcr0ss
4 years ago

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