Replies posted by raysilverstone | Razer Insider

Replies posted by raysilverstone

6 Replies

R
rushBonepoint773
posted in Razer Support

Razer Kraken TE not recognized in Synapse

3rd times the charm. I just got my replacement headset. This time Razer RMAed my headset straight through them. This one shows up in synapse. Maybe amazon had a bad batch. Best of luck to the rest of you. I would suggest asking support to RMA the headset through them, not through amazon.

32
Razer.Speedcr0ss
4 years ago
R
rushBonepoint773
posted in Razer Support

Razer Kraken TE not recognized in Synapse

PandaBearLokiThey told me the same thing. It’s a problem with the software, and I was told they were letting the development team know so they could push an update. That’s the last I heard This is getting embarrassing for Razer. Thankfully the headset still works without the software. Granted without the features the software provides the headset is not much different then a $30 headset. I just hope they get it fixed. I tried to express to the rep that it was not my headset especially after they wanted me to return it for the second time and I told them no. I'm guessing there are a lot more people with the issue but they are either not using synapse 3 anyways or they are not posting about their issues. I wonder if those that were using Synapse 3 before are having issues now.

32
Razer.Speedcr0ss
4 years ago
R
rushBonepoint773
posted in Razer Support

Razer Kraken TE not recognized in Synapse

PandaBearLokiHey everyone. I’ve been in contact with Razer Support, and they told me they have notified the dev team of our issue and are hopefully going to be pushing out a patch for synapse soon Have you heard anything back on your case? Support handed mine off to the software team and they are saying they were not able to replicate the issue using version Synapse 3.5.116.10714. I've tried it on 2 different computers and no luck. Has anyone had any luck with version 3.5.116.10714?

32
Razer.Speedcr0ss
4 years ago
R
rushBonepoint773
posted in Razer Support

Razer Kraken TE not recognized in Synapse

PandaBearLokiUpdate: I just got another replacement headset from Amazon today, and it still isn't registering in Synapse 3. The update that came out on December 19th must be bugged. I just ordered my replacement earlier today. I guess I'll see if mine is the same way on Monday.

32
Razer.Speedcr0ss
4 years ago
R
raysilverstone
posted in Razer Support

Synapse 3 Not Detecting Kraken Tournament Edition

Razer.RedPandaHi there! Can you share a screenshot of your Synapse 3 dashboard? As for the Razer Audio Controller not being able to be selected by Razer 7.1 Surround when Synapse is open, this is normal behavior. You do not need 7.1 Surround to have the virtual surround sound effect. You can use the THX Spatial Audio setting through Synapse 3. Oh, I thought I needed the 7.1 seeing as it came with the unlock code to use it. I've uninstalled it. Here is a screenshot of a fresh install of Synapse 3. I've tried pushing the THX button on my USB controller and I don't hear a change in the audio.

8
R
4 years ago
R
rushBonepoint773
posted in Razer Support

Razer Kraken TE not recognized in Synapse

I'm having the same exact issue. I made a thread about it last night. /synapse-3-not-detecting-kraken-tournament-edition.54322/

32
Razer.Speedcr0ss
4 years ago

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