Replies posted by worlddirect286 | Razer Insider

Replies posted by worlddirect286

3 Replies

Y
YouAlreadyKnow0Insider
posted in General Discussion

Is razer really that bad?

geoBurntUmberx471Customer service is really lacking, I am finding. They don't respond to emails or take several days to do so. I was told I would get a return label for a defective item; I haven't. They give you case numbers that later they tell you they can't find it. Now they want me to take a video showing a problem (with another item)...really? It's now been 4 times in a row that they haven't emailed me at all when they said they would, even if it was a bit late that would be worth something but not at all????? The even more crazy thing is I've asked to complain about the managers that aren't emailing me, and the only way I can do that according to razer staff is send the complaint via them who send it to THE SAME MANAGERS lol... Really you just couldn't make this up could you!?!

25
T
4 years ago
Y
YouAlreadyKnow0Insider
posted in General Discussion

Is razer really that bad?

I've purchased razer products for 10+ years and had over 20 or more items, out of those 20 only two I've had major issues with first was the razer vespula mouse matt where half of the razer logo came off the gel wrist part in a day and then the matt surface got badly scratched within a few days (from a brand new deathadder lol). The other major issue I'm going through with razer right now so I won't comment on that until it's resolved. In the past the customer care was good but now it's just shockingly bad and a complete joke.. I've been told after my original complaint two weeks ago I would get a reply but didn't happen, then my case got esculated and was told again to await an email once again nothing! A few days ago the third time being told to await an email and..you guess it, nothing. You speak to the staff on support chat who avoid all direct questions where possible and say there's nothing I can do due to policy etc etc. I asked for a managers name (whoever's responsible for n

25
T
4 years ago
D
Dlegit6
posted in General Discussion

Razer nari ultimate wireless xbox one help

you must have purchased the PC, PS4, Switch and mobile devices one. it does say at the top of the page what version your getting! luckily amazon are very nice with returns unlike other retailers

1
W
4 years ago

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