Replies posted by GunmetaleasyONYX159 | Razer Insider

Replies posted by GunmetaleasyONYX159

5 Replies

ReaperonYT
ReaperonYT
posted in Mice and Surfaces

Mamba TE & Firefly V2

What I can say for sure is that they know how to make you give up your attempt of refund/replacement even though I've bought a lot of tech from them over the past decade. I currently have/had from the Razer brand : - 3 Mices : Nagas 2012, Naga 2014 Chroma and Epic Chroma - 7 mousepads : Mantis, Ironclad, Goliathus L and XL, Firefly Hard and Cloth and Firefly V2 - 3 keyboards : Anansi, Blackwidow Chroma, Blackwidow X Chroma customized with Green Keycaps - 2 Headsets : Tiamat 7.1 and Man'o'War - 1 Soundbar Leviathan - 1 Base Station Chroma - 1 Bungee - 1 H440 NZXT Razer Edition And yet I'm struggling to refund a mousepad obviously not working with my gaming mouse :frown_:

33
ReaperonYT
4 years ago
ReaperonYT
ReaperonYT
posted in Mice and Surfaces

Mamba TE & Firefly V2

Second round : Thank you for your response. For us to isolate the issue, please provide us wit a Video and test the device in different PC. We will be waiting for your response. Regards, Nash Razer Technical Support Sadly that's too complicated for me to do so because I don't have a second computer and I'm not going to visit a friend just for that. Also I don't have a decent smartphone to record a video in a quality good enough to clearly see what's happening on my monitor... I guess I'm just going to wait for a fix or go back to the previous Firefly, that's meh.

33
ReaperonYT
4 years ago
ReaperonYT
ReaperonYT
posted in Mice and Surfaces

Mamba TE & Firefly V2

At the moment from the Razer Support : Hi, Greetings from Razer Support and thank you for taking the time to write to us. I, Nash, will be assisting you today regarding your Naga Chroma. I understand that you are having an issue with Razer Naga Chroma cursor is not working. Am I right? Please correct me if I'm wrong. Rest assured I will do my best in assisting you with this. To assist you further with your concern, we would need to have the following information from you. 1. When the issue started to happened? 2. Does the issue start to happen after any software update? 3. Is there any physical damage that happened to the device? Kindly perform the troubleshooting steps I prepared for you. Please make sure your Windows Up to Date. To update Windows: - Select the Start button - Go to Setting > Update & Security > Windows Update, and select Check for updates Please make sure that the Razer device is plugged in directly to the computer and not on a USB hub. If it's alread

33
ReaperonYT
4 years ago
ReaperonYT
ReaperonYT
posted in Mice and Surfaces

Mamba TE & Firefly V2

ReaperonYTHi there, could you please raise a support request via https://mysupport.razer.com/ the more noise that we can make on this, the better. As all of their advertising and box art shows that this mat works with both Laser and Optical, but clearly there is an issue. investigating this would appear that Razer have made the mat thinner and the Chroma light bars may be causing interference with the Laser sensor, but is working fine for Optical sensors. But please, if you can raise a support request in the first instance, via the above link. Ticket sent, I hope they're going to fix this because this mousepad is really good visually though it's unplayable with my actual mouse and I only want to use my Naga for RPGs :(

33
ReaperonYT
4 years ago
ReaperonYT
ReaperonYT
posted in Mice and Surfaces

Mamba TE & Firefly V2

Hey guys, I've also bought a Firefly V.2 recently and it appears that my issue is the same but with a Razer Naga Chroma (not the Epic one). As mentionned above, it's mostly noticeable while slowly moving the cursor. Adjusting the calibration doesn't do anything by the way, I've tried with the default calibration and the previous Firefly Hard Edition configuration but nothing really change. Maybe it's just because the Firefly V.2 Calibration is not implemented yet amongst the others pads ? BTW I have absolutely no issue while using both previous Firefly Hard and Cloth edition with my Naga Chroma.

33
ReaperonYT
4 years ago

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