Replies posted by aranth | Razer Insider

Replies posted by aranth

3 Replies

A
aaccensi
posted in Razer Support

Huntsman mini broke my windows

arsenic13Has this been resolved for Intel users? I have the same explorer freezes but am using an i7 7700k. It's been months since I've had Synapse installed and am curious if it's safe yet. No solution yet for either Amd or Intel. I suppose this will only be fixed with a keyboard firmware update but it's been months (nearing a year now) since this bug was posted on the forums and here we are still waiting for even some official acknowledgment from Razer that they are even aware of the problem and working on resolving it (and no, some random support representative telling you they are on top of it doesn't really count as they are usually the last ones to know). It's been really disappointing yet not at all surprising to see Razer ignoring this problem, most companies only care about selling their stuff to you and not supporting their own customers.

384
M
2 years ago
A
aaccensi
posted in Razer Support

Huntsman mini broke my windows

ak5hatwhen you reached out to them what did they say? I've never contacted Razer, it's on them to fix the bug with a firmware/synapse update. I'm not in the mood to get an automated response and a few useless followup responses asking me to check drivers or my usb ports, that would be a complete waste of time.

384
M
2 years ago
A
aaccensi
posted in Razer Support

Huntsman mini broke my windows

Adding myself to the list of Huntsman TE owners with problems with unresponsive taskbar after logon. In my case it's a z490 + i7 10700k system so it's not only a problem with amd chipsets. It only happens on a cold boot as far as I know on my computer and not even at a 100% rate so it's an annoyance at worst but it's unacceptable to find this bug in a line of peripherals unsolved and somewhat ignored by Razer after months of user complaints.

384
M
2 years ago

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