Replies posted by BjarkeB | Razer Insider

Replies posted by BjarkeB

2 Replies

B
BjarkeB
posted in General Discussion

Experiences with Razer support & repair? RazerBlade has been with Razer for 5 months..

JoikansaiMoin, Erfahrungen sind unterschiedlich....wait why I speak German:big_grin_:, well the experience might different depends Laptop condition and nowadays conditions:wink_: Yeah due this pandemic might took longer, however back in 2017 I had repair experience here in Germany they said around 2 weeks but was like a week, sent on Friday and back to my door next Friday, didn’t expect so fast though maybe they have plenty time not so busy since repair center at that time not only repair Razer laptops. From my experience (note also Before pandemic) calling EU support in Hamburg make the progress faster, and on top of that what great is die sprechen auch deutsch:big_grin_: Hope you’ll get faster response toi toi toi Hello and thanks for your kind suggestion. I think I am in dialogue with the EU support already by e-mail already. They repeatedly tell, that they are waiting for a response from an internal department, but they are never willing to speak about another solution than just w

6
JulianKapa
3 years ago
B
BjarkeB
posted in General Discussion

Experiences with Razer support & repair? RazerBlade has been with Razer for 5 months..

M-S-GHi Ja in so einem Fall kann es sehr lange dauern. Hatte auch mal mein Blade 13 in Reparatur. Zwar Garantie aber ich musste auch 6 Wochen warten. Das erscheint mir schon sehr lange. Verstehe ich das richtig, ihr habt schon bezahlt aber Razer hat die Ersatzteile noch nicht? Hi Yes, in such a case it can take a long time. Had my Blade 13 fixed once. It had warranty but I had to wait 6 weeks. That seems like a very long time. Let me get this straight, you already paid for the parts but Razer doesn't have them yet? Hello. Thanks a lot for your message. Your 6 weeks waiting time is indeed a long time, but the 5 months we have been waiting to get our Razer laptop back is unacceptably long. Yes, we got an invoice in April (3 months ago) which we paid, as we were promised a solution. Since then, we have been waiting for Razer......

6
JulianKapa
3 years ago

Badges

View More
CookiesCookie settings