Replies posted by MotoVexGT | Razer Insider

Replies posted by MotoVexGT

10 Replies

MotoVexGT
MotoVexGT
posted in Razer Support

Nari Ultimate for Xbox STILL unusable

01-Jul-2021 01:51 AM Razer Support: (Instructions were sent to me that only pertain to the PC unit that has the 3.5mm cable as an option, for troubleshooting, completely ignoring the fact that this is the Xbox only unit, which I have already told them and should be indicated by the product number/serial I provided in part of the truncated posts) 01-Jul-2021 09:14 PM MotoVexGT: Once again, I am having to explain that you are not giving the correct instructions for this unit. There is no 3.5mm connection or cable on this headset, at all. This is the Xbox only unit, not the Nari Ultimate that is used with a computer. Only the Nari Ultimate for PC has the connection you are talking about. I fail to see why this is so hard to understand. I ask you, once more, to pass me to a tier 2 or lead that actually knows how to troubleshoot this unit. I already gave you my original order number as well, if you bothered to read any of my responses, but here it is again: (Redacted) I'm not going to

4
Razer.Speedcr0ss
2 years ago
MotoVexGT
MotoVexGT
posted in Razer Support

Nari Ultimate for Xbox STILL unusable

Part 3: 27-Jun-2021 01:51 AM Razer Support: Hi, (Redacted). Thank you for the prompt response with the information we need to validate your device. This is regarding your Razer Nari Ultimatefor Xbox One wherein you are experiencing connection issues and distortion. We’ll be glad to assist you with this.    I have here some steps that we can do for troubleshooting: First, Check the audio ports and audio jack for any dirt/debris that may cause the issue and that the audio jack is securely inserted into the audio port. If connections are all good, let’s reinstall your audio recording drivers to fix the issue. Reinstall audio drivers on your computer: Press Windows + S on your keyboard to open the Search bar. Type in “Device Manager” and hit Enter. Expand Audio Inputs and Outputs. Right-click on Speakers (Realtek High Definition Audio) and select Uninstall Device. Restart your computer to completely uninstall the drivers. The drivers are automatically installed on your computer aft

4
Razer.Speedcr0ss
2 years ago
MotoVexGT
MotoVexGT
posted in Razer Support

Nari Ultimate for Xbox STILL unusable

Part 2: 23-Jun-2021 02:53 AM Razer Support: Hi MotoVexGT,     Great day! Thank you for contacting Razer Support. My name is (Redacted) and I will be happy to assist you with your concern.  I need a little more information to understand what’s going on. For us to properly isolate the issue if it's software or hardware related, we would like to ask a few questions regarding your concern.  Was this working fine before?   When did the issue start occurring?   Is there any physical damage on the headset? If yes, please attach the picture    While we’re waiting for your response, I have here a link where you can check on more details about Razer Nari Ultimate for Xbox One; https://dl.razerzone.com/master-guides/RazerSynapse3/Razer%20Nari%20Ultimate%20for%20Xbox%20One%20-%20Master%20Guide%20%28ENG%29.pdf If the above troubleshooting doesn't resolve your issue, please fill out the form below so that we can process RMA if there are no further action needed (Trucated) All the Best,    

4
Razer.Speedcr0ss
2 years ago
MotoVexGT
MotoVexGT
posted in Razer Support

Nari Ultimate for Xbox - Completely unusable

Yep. I've tested 2, my OG and the replacement they sent me. Both unusable. Honestly this probably means I'll never buy a wireless Razer xbox device, which sucks because I really wanted a Turret.

10
R
3 years ago
MotoVexGT
MotoVexGT
posted in Razer Support

Nari Ultimate for Xbox - Completely unusable

Yep, my exact experience and yes that's a garbage answer. That is not normal at all as evidenced by other wireless 3rd party xbox products that don't do this. I wish I could trade this headset back to Razer for a wired one of equivalent cost. It's BS.

10
R
3 years ago
MotoVexGT
MotoVexGT
posted in Razer Support

Nari Ultimate for Xbox - Completely unusable

Yea. I have a super bitter taste in my mouth about this. I'm so aggravated.

10
R
3 years ago
MotoVexGT
MotoVexGT
posted in Razer Support

Nari Ultimate for Xbox - Completely unusable

Mine usually doesn't have issues pairing, just maintaining connection. I have no special trick for that. This experience is going to virtually guarantee I don't buy wireless Xbox peripherals from Razer which sucks because I wanted to pick up a Turret. I've never had this much trouble with any other wireless peripheral. They are literally paperweights in my cabinet right now.

10
R
3 years ago
S
Szamotish
posted in Razer Support

Razer Nari Xbox One Edition connected to PC- how can I connect it to synapse.

I don't believe its possible. I've had nothing but issues with this headset. When I contacted support about and issues with mine, they didn't mention at all connecting it to a computer. I think all firmware updates come via Xbox (or are supposed to) and the only real controls are by the dials on the headset itself.

1
MotoVexGT
3 years ago
T
THEMIKE95
posted in Razer Support

Question about nari ultimate xbox one version

To be clear, the head set is awesome. The haptic feedback adds a great aspect to gaming, I just wish it would do something other than be a bloody paperweight on my desk.

3
MotoVexGT
3 years ago
T
THEMIKE95
posted in Razer Support

Question about nari ultimate xbox one version

Honestly, I've had a terrible time with my Xbox variant. The directional mic has to be perfect or people can't hear me, it disconnects every thirty minutes and takes out my elite v2 controller half the time too, there is no way to update the firmware manually that I've been told. It's a dumpster fire. Very rarely have I been disappointed in a Razer product; this is a definite exception to the rule. If I could get my money back, I would. Get the PC version or look at one of the other headsets.

3
MotoVexGT
3 years ago

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