Replies posted by Akht79 | Razer Insider

Replies posted by Akht79

4 Replies

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Seahawk22
posted in Razer Support

Razer Blade 15 - New Order

Seahawk22Hi friends, last Sunday I ordered a new Razer Blade 15. I paid additional shipping charges to have it ship in 3-5 days. The order is pending and I cannot get Razer Customer Service, headquarters or anyone from Razer to respond. I created a ticket with Razer and they provided a case number but I have not heard back yet. Has anyone experienced the same problem or know if Razers are back ordered? Use their web chat. The phones are always busy and hard to get through, but you will eventually get them on phone if you keep trying over and over. They likely need an authorization code from the bank to fulfill the order. Getting them in chat is your best and quickest option.

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3 years ago
Ljcastellano
LjcastellanoInsider Mini
posted in Razer Support

Razer Blade Pro 17 2020 Ram Issue

JJYODAIs this what you bought HyperX 2x 32 2933mhz Part Number: HX429S17IBK2 I bought this RAM and have tried it on 3x separate 2020 Razer Blade 17-inch laptops. Every Razer 2020 17-inch will BSOD. I also tried to update the Bios Firmware on one Razer but this did nothing. Also, I tried 64GB 2x32Gb HyperX 2666Mhz in the first laptop before buying the HyperX 2x 32Gb 2933Mhz RAM. Both HyperX 64GB Ram set speeds produce a loop and reboot of BSODs in the early 2020 Razer Blade 17-inch Laptop.

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3 years ago
Ljcastellano
LjcastellanoInsider Mini
posted in Razer Support

Razer Blade Pro 17 2020 Ram Issue

Hello, I wrote in this forum back on August 4th on line 14. Since that time I have RMA'd Four different 2020 17inch razers laptops for a refund (because the RMA replace option is very slow. I waited for a month then asked for a refund instead and order a new one each time). All four laptops had the same thing in common. They would not work with the HyperX impact 2666Mhz or the HyperX Impact 2933Mhz in a 2x 32Gb RAM stick configuration and would BSOD immediately on Windows boot or shortly thereafter and would hard lock with memory exception message on Linux boot. I have received my fifth 2020 Razer Blade 17 laptop. This laptop is still an early 2020 model. I have installed the RAM (HyperX Impact 2933Mhz in a 2x 32Gb RAM configuration) without any issue thus far. A few things I notice in this laptop that differ from the last four laptops are the BIOS and EC FW versions. The last four laptops had version 1.0. This laptop has come with version BIOS 1.03 and EC FW 1.01. Also, I notice X

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3 years ago
Ljcastellano
LjcastellanoInsider Mini
posted in Razer Support

Razer Blade Pro 17 2020 Ram Issue

Still no issues.

68
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3 years ago

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