Replies posted by urbanSpaceCadetflow257 | Razer Insider

Replies posted by urbanSpaceCadetflow257

19 Replies

A
aaccensi
posted in Razer Support

Huntsman mini broke my windows

ChillyRide4 hubs, non worked! Lol man it impresses me that you are still trying. Just return it and buy another keyboard.

384
M
2 years ago
A
aaccensi
posted in Razer Support

Huntsman mini broke my windows

Razer.SpeedCr0ssI understand the urgency for this issue to be fixed. The team is on it. However, I can't provide an ETA yet. The Razer Support/Insider Team is watching this thread. I'll update this thread once an official fix has been generated. It's important for Razer to understand how badly you have handled this case. If you check the links I provided and also Youtube, you will see that people have been reporting this issue since late november/early december, but it only got to your L3 and to Razer recognition with my ticket, which was opened on mid January. You need a severe change in your support process. Your L1 consultants could be easily replaced by bots as they just send template answers and barely read the tickets and this is what people have complaining about, a ground-breaking issue that makes people RMA hardware and has been reported 3 months ago, got to your L3 only a few days ago and still has no ETA for a fix. The only choice people have is to return their keyboards,

384
M
2 years ago
A
aaccensi
posted in Razer Support

Huntsman mini broke my windows

Just FYI everyone. Razer support closed my ticket saying that a future update will resolve the issue, without ETA. I strongly suggest everyone to just return their keyboards.

384
M
2 years ago
A
aaccensi
posted in Razer Support

Huntsman mini broke my windows

MkyAsThe install may not happen but the registry key still gets created. I have tried the keyboard on an intel machine and another x570 machine and it works fine on both of those, synapse didn’t trigger at all during windows install for some reason. I have seen other users having the issue on intel. something is causing it to be detected as a boot device. Disabling all processes that could cause it to be detected as a boot device seemed like a logical thing to do. Anyway clearly it didn’t fix the problem so let’s just try other things. Do you have an X variant processor? On other threads people were thinking it might be specific to those processors rather than just x570. As I said I have tried it in another x570 machine that doesn’t have an x variant processor and it was fine. 5800x and then 5900x, both had the issue. Did not test on earlier gen but it looks like people have the same issue with older gen. The only thing that "solved it" for me was to use a capped LTSC Enterprise

384
M
2 years ago
A
aaccensi
posted in Razer Support

Huntsman mini broke my windows

MkyAsyou misunderstand what I was trying to do. I plugged the keyboard in at the start of the windows install process and it immediately was trying to install synapse (before I had even selected anything in the installation screen). If the software is that aggressive in trying to install itself it seemed like it was part of the problem. I’m looking at other ways of blocking that install from happening because I think that’s part of the issue. It’s overriding windows and appearing to be a boot device. Same answer mate, I have tried it in a clean offline W10 retail installation (if there is no internet the Synapse install does not trigger), so I can confirm with absolute certainty that it is NOT RELATED to Synapse. I used this keyboard on my 9990k / Z390 and never had any issues. The only thing that changed was W10 from 2004 to 20H2, I was able to reproduce the issue with my AMD rig in 2004, so I can confirm it's related to AMD. See my video if you still haven't:

384
M
2 years ago
A
aaccensi
posted in Razer Support

Huntsman mini broke my windows

MkyAsyou misunderstand what I was trying to do. I plugged the keyboard in at the start of the windows install process and it immediately was trying to install synapse (before I had even selected anything in the installation screen). If the software is that aggressive in trying to install itself it seemed like it was part of the problem. I’m looking at other ways of blocking that install from happening because I think that’s part of the issue. It’s overriding windows and appearing to be a boot device. Issue is related to AMD (B450 & X570) and the keyboard firwmare, doing stuff with Synapse won't help.

384
M
2 years ago
A
aaccensi
posted in Razer Support

Huntsman mini broke my windows

384
M
2 years ago
A
aaccensi
posted in Razer Support

Huntsman mini broke my windows

I just received the first non-template answer from Razer, where they also admit that they know about this for a while.

384
M
2 years ago
A
aaccensi
posted in Razer Support

Huntsman mini broke my windows

I just received an e-mail asking for Synapse logs. Hahahahaha. Razer, I will seriously never buy anything from you again.

384
M
2 years ago
ChillyRide
ChillyRideInsider Mini
posted in Razer Support

Huntsman Mini. Long Boot. Dead taskbar! Temporary FIX!

Bro, advice from a person who lost two weeks on this: Give it up. RMA that crap and ask for a refund, or if you are patient enough, wait for them to fix it (but remember it is reported since november)

11
Razer.Speedcr0ss
3 years ago
ChillyRide
ChillyRideInsider Mini
posted in Razer Support

Huntsman Mini. Long Boot. Dead taskbar! Temporary FIX!

Please let me know about XHCI and USB Legacy. Thanks a lot bud.

11
Razer.Speedcr0ss
3 years ago
ChillyRide
ChillyRideInsider Mini
posted in Razer Support

Huntsman Mini. Long Boot. Dead taskbar! Temporary FIX!

I'd like to test but I'm done troubleshooting man. I spent easily over 50 hours on this already and won't change my PC power consumption to fix that shitty keyboard. I will wait until next week for a definitive fix, if they don't provide, I will return it and ask for a full refund. Did you know that Razer is aware of this issue since November?

11
Razer.Speedcr0ss
3 years ago
A
aaccensi
posted in Razer Support

Huntsman mini broke my windows

I'm providing better support to Razer clients than Razer itself. It's the 5th hardware RMA that I helped avoid.

384
M
2 years ago
A
aaccensi
posted in Razer Support

Huntsman mini broke my windows

Razer.SpeedCr0ssI understand, urbanSpaceCadetflow257. As a moderator, I want every user to voice out their thoughts as it can help others and even Razer resolving concerns while implementing our house rules. Anyhow, let's keep this thread open with a welcoming ambiance while the team is investigating the issue. Hello everyone! Thanks for understanding the situation and for your cooperation. Feel free to send me a PM anytime. I just received an e-mail from Razer Support asking for the same troubleshooting as everyone. Seriously, your support process need a FULL REWORK. This copy/paste crap is probably the reason why this issue has been reported since November/2020 and still does not have a solution. RAZER, people are RMAing their brand new PC parts due to this issue, not only your faulty keyboard. Please do something.

384
M
2 years ago
A
aaccensi
posted in Razer Support

Huntsman mini broke my windows

ChillyRideDamn! 2 days wqas looking wth with my pc and finally reproduced this problem. Fresh install windows Hallo screnn stuck too long after installation, than too long user screen, and dead taskbar! This crap happens when updated the firmware!!! Previous have no such problem! Make at least possibility todowngrade firmware!!! Happens with both firmwares.

384
M
2 years ago
A
aaccensi
posted in Razer Support

Huntsman mini broke my windows

Razer.SpeedCr0ssThanks for sharing. I'm asking those who haven't reported the issue and those who still have the Razer Synapse 3.0 installed to help the team investigate the behavior of both software and the peripheral easier. The team needs data aside from the user's post describing the issue. Sorry sir, I know you wanna help, but if Razer is asking for Synapse logs they are surely not even reading the posts. Everyone that I saw who is having this issue is being kicked around between support consultants asking them to do the same troubleshooting. This issue is not only the most absurd that I've ever seen from a Peripheral, as it is also easy to reproduce, just make a clean W10 Retail installation (with the PC offline to make sure nothing is installed) on a X570 motherboard with Ryzen 5XXX (not sure if it affects older gen) plug the keyboard and restart the PC.

384
M
2 years ago
A
aaccensi
posted in Razer Support

Huntsman mini broke my windows

Razer.SpeedCr0ssHave you reported your keyboard's concern to our Support Team? If yes, please send me a PM together with your email address or case number so I can present them to our devs. I appreciate your cooperation. Hey everyone! I understand that the issue is infuriating and will test anyone's patience. However, it is not a leeway to go around our house rules. Let keep it civil and constructive for everyone. And by the way stop asking for Synapse's logs, you seem to not even read the posts. The issue occurs even without Synapse installed, on a clean offline Windows 10 installation.

384
M
2 years ago
A
aaccensi
posted in Razer Support

Huntsman mini broke my windows

Links of the issue (some are mine), take a look at the dates. https://www.reddit.com/r/razer/comments/ko013f/january_technical_support_sticky/gkuz28o?utm_source=share&utm_medium=web2x&context=3 https://answers.microsoft.com/en-us/windows/forum/windows_10-hardware/amd-5900x-chipset-drivers-causing-explorerexe-hang/3fe56b15-ccaa-4568-b973-052182f6285b?auth=1 https://www.reddit.com/r/AMDHelp/comments/kzrfry/5900x_c8h_3080_strix_nvme_slow_boot_time_and/ https://rog.asus.com/forum/showthread.php?122470-Crosshair-VIII-Hero-Wi-fi-5900x-3080-Boot-and-BOCW-issues

384
M
2 years ago
A
aaccensi
posted in Razer Support

Huntsman mini broke my windows

Same problem. X570 and Huntsman Mini. I have spent two weeks troubleshooting my PC since I assembled it. Bought a b450m and a QVL memory kit to troubleshoot, took my PC to a friend's house to test with his CPU. RAZER people are RMAing motherboards and other PC Parts due to this issue. After I figured out that the issue was the Huntsman Mini, I saw posts from November and December/2020 about this, saying that they have reported it to Razer. TBH It's absurd that you guys still have not found a solution for this crap. This is a blocker issue that causes people not only RMA their keyboards, but their PC parts as well. Please, take some action. I am in the process of returning the keyboard (which I love btw) and ask for a full refund because another Huntsman Mini will not fix my issue and Razer does not have other optical versions to offer. DO SOMETHING

384
M
2 years ago

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