Replies posted by NobNob1018 | Razer Insider

Replies posted by NobNob1018

9 Replies

M
MindRift
posted in Razer Support

Razer Blade 15 Advanced (2018) Webcam Camera error 0xA00F4244

Razer.SpeedCr0ssThanks for posting your feedback and overall experience here. And yes, the Support Team should exhaust all the basic steps and ask questions to isolate the issue before forwarding it to our high ups or the next level of support. Also, if the team diagnosed it as a hardware issue, the unit should be sent to our Service Center since we can't provide steps on how to dismantle or open any Razer laptop. Razer only authorizes our service centers to do it. Hi yeah I understand the process and again yeah Im not mad at the support team as Im familiar that everyone in the technical support position has a certain protocol to follow. Im just wondering why although the sheer volume of the same problem was already posted in various forums and just insider alone contains a lot of threads why has there been no resolution or an explanation presented by Razer? is it a batch defect? an error in BIOS? why did suddenly all the cams & microphone got affected? PS. I'm not sure if this is r

53
Razer.Speedcr0ss
3 years ago
M
MindRift
posted in Razer Support

Razer Blade 15 Advanced (2018) Webcam Camera error 0xA00F4244

My thoughts on this (Note Im not bashing Razer but I do need to criticize some points since it looks like they abandoned the entire issue altiogether) So first of all I'm not sure for the internals of Razer but by the volume of the complaints of the 2018 model they should be aware of the issue at this point and just recommended the factory reset (although I understand that in basic troubleshooting you do need to isolate the issue and separate different problem altogether) and offered RMA as to lower the exchange of emails but just the sheer forums and post of the particular model should be obvious enough that they have a protocol exclusive to the unit. As for the staff that I've talked to, they're all friendly and give swift and sharp replies so if you have any other issues go on ahead and talked to them with the latest reply I got at least ~1-1.5 days so no problem with the people just with their protocol towards the unit itself. Moving on Im pretty sure that majority of the people

53
Razer.Speedcr0ss
3 years ago
M
MindRift
posted in Razer Support

Razer Blade 15 Advanced (2018) Webcam Camera error 0xA00F4244

So the following was done to troubleshoot the issue Update Windows Check Device manager -> uninstall camera driver -> reinstall If Camera isn't in device manager -> restart PC -> check for hardware changes -> try to reinstall the camera Check Camera settings in windows app and make sure its on and can be used by all applications Factory reset the machine. If you tried to do everything there's no hope.

53
Razer.Speedcr0ss
3 years ago
M
MindRift
posted in Razer Support

Razer Blade 15 Advanced (2018) Webcam Camera error 0xA00F4244

So guys I have an update on my case and but for some weird reason I can't post a reply?? so yeah so TL: DR TL:DR razer support can only do basic troubleshooting and that their only sol'n is for your laptop to be sent to their repair team or RMA for short.

53
Razer.Speedcr0ss
3 years ago
M
MindRift
posted in Razer Support

Razer Blade 15 Advanced (2018) Webcam Camera error 0xA00F4244

Hi guys just an update so far the recommendations to me wasn't that much of help since these are some of the things recommended on forums (past forums were people are experiencing this) but hopefully there's a fix for this I can't blame the support team since it's only there part to assist us so yeah. Hopefully the team behind the software comes up with a fix for this since it looks like the BIOS was indeed the culprit (and or a windows update). Just my two cents I think Razer for the meantime should withdraw or remove the latest (and last) BIOS update of the Blade 2018 on their website since its one of the suspects to the error and knowing a lot of people are relying on their webcam at this time. Will send possibly my last update since I think at this point we've exhausted all solutions at this point. Until then hopefully everyone stays safe!!

53
Razer.Speedcr0ss
3 years ago
M
MindRift
posted in Razer Support

Razer Blade 15 Advanced (2018) Webcam Camera error 0xA00F4244

Already did a factory reset and a clean reinstall of the OS but it looks like the update in BIOS is what caused the issue. Already talking with the kind people on your support team and hopefully this works. Will post updates ehre on what happens. Till then hope everyone is safe!!

53
Razer.Speedcr0ss
3 years ago
T
tandy_1
posted in Razer Support

Razer Blade 15 Advanced 2018 Webcam and Microphone not working

Same issue and still looking for a solution. Sad enough

3
N
3 years ago
M
MindRift
posted in Razer Support

Razer Blade 15 Advanced (2018) Webcam Camera error 0xA00F4244

Has anyone solved the issue? I really need to use the cams due to current times but I haven't seen a thread that solved this issue, hoping someone can help

53
Razer.Speedcr0ss
3 years ago
A
autoCoolBlackcounty326
posted in Razer Support

Razer Blade 15 Advanced (2018) webcam not found

Up to your post! also experiencing the same problem and tried a lot of ways to troubleshoot this. Hope this gets noticed

8
Razer.Speedcr0ss
3 years ago

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