Replies posted by Flash158 | Razer Insider

Replies posted by Flash158

7 Replies

X
xFinalLight
posted in Razer Support

Anyone managed to fix BlackShark V2 Sidetone volume?

I have tried two BlackShark V2 pros and the problem is the same, the sidetone is unusable on them. Also I have tried all "soulutions" they provided on the online chat, but I think they just dont care to solve it.... On the other hand the sidetone on the wired V2 worked flawlessly.... So the problem is the synapse software and not the mics on them... so easy fix but they dont car

35
Razer.Speedcr0ss
3 years ago
X
xFinalLight
posted in Razer Support

Blackshark V2 sidetone is quiet

Razer.SpeedCr0ssHey everyone! Thanks for posting your concerns here. Please use your Razer Synapse 3.0's feedback section and report the odd behavior, then send the logs by leaving a tick on "Send log file". Feel free to submit a case number too. Sadly all your teammates on support are not helpful at all, telling me that it is a hardware issue when I know that the problem is in the synapse software. I have tried all possible solutions with no luck. Also I have bought another wireless v2 pro to try it, the problem is absolutely the same. The sidetone is not loud and clear enough to use. On the other hand the wired v2 worked flawlessly. Will you do a software update or should I return them all ?

11
Razer.Speedcr0ss
3 years ago
S
S2_Engine
posted in Razer Support

Microphone only heard in mic monitoring/sidetone

I have the same issues, tried two different V2 pros and the issue is the same. Also I have tried all different "solutions" they providen on the chat with no luck. On the other hand the wired V2 works just loud and clear. So the problem is not the hardware but the synapse software sidetone feature which could be fixed with a software update. I will be returng all of them if they cant fix it

6
F
3 years ago
X
xFinalLight
posted in Razer Support

Blackshark V2 sidetone is quiet

Just a quick update.... To this date I have talked to about 5 members of the "support team" . Each of them suggested the same things, neither of them really solved anything. So I was told that a Razer Level II Technical Support Representative will talk to me.... I have got an email today..... I really thought that they are going to fix the issue in the software... Guess what ? The advice in the email was to download the new firmware :( They have recommended this like 15 times at least... so wow.. such help :/ The customer service is a joke... aaand also I have wasted several hours explaining the issue to several colleagues over and over hoping that they look into it so everyone of us would be happy but they dont care

11
Razer.Speedcr0ss
3 years ago
X
xFinalLight
posted in Razer Support

Anyone managed to fix BlackShark V2 Sidetone volume?

Benito218Did you do the following: To enable sidetone: Open the Sound window by clicking Start > Control Panel > Hardware and Sound > Sound (instructions vary depending on your Control Panel view). Click the Recording tab. Click the headset you would like to test, and then click the Propertiesbutton. The Transmit Properties window appears. Check the Listen to this device box. Click Apply. I wasn’t able to hear sidetone well through enabling it in synapse. I did the above and now can hear myself very well when mic is on. No way to adjust but I think I’ll get used to the current level. I just kept the sidetone button to “off” in synapse now since that doesn’t seem to work as well. Hope this helps. Firstly, thank you for the reply. Unfortunately for me, I have tried the "listen to this device" in windows menu, but it does not solve the problem because it is not low latency and there is a huge delay in the sidetone there.... So it is not usable because of the long delay. B

35
Razer.Speedcr0ss
3 years ago
X
xFinalLight
posted in Razer Support

Anyone managed to fix BlackShark V2 Sidetone volume?

FoundinOnePieceI just got this headset the other day, really like it but one of the main reasons I got it was for mic monitoring, which I cannot get to work at all. Is the only solution to get a new one? It does not seem like this thread has any other way of solving this unless something has come out recently? There is no fix working to this day, I have spoken to several support team members with no luck - they cannot understand the problem or dont want to help with it at all. I have tried 4 different pairs of them and the issue is same at all of them which is a shame. As I have written somewehere, I think they should do a firmware fix to this in the synapse. The headsets are working just fine only the sidetone is lacking. So yes if you need a headset with sidetone buy something else, like the steelseries arctics 9.... Shame on razer for not caring

35
Razer.Speedcr0ss
3 years ago
X
xFinalLight
posted in Razer Support

Anyone managed to fix BlackShark V2 Sidetone volume?

AMBERsoloCyberGrape956Hi guys. Hope I will find someone still active on this theme. I have bought BlackShark v2 Pro and when I play Warzone or listen to music I have some strange sound feeling. Like my gun shoots, footsteps and all important sounds while gaming sounds suppressed or distant while bass and environmental sounds are so f... loud. While my Razer Tiamat works perfectly. Anyone experienced something like that? I have not experienced this :( My headset works fine, only the sidetone is really low Also the "support" team does absolutely nothing to help. I have tried every possible step to solve the issue with no luck. They say that the 4 pairs I have got are not working properly and are faulty (can u believe that ? )

35
Razer.Speedcr0ss
3 years ago

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