Replies posted by marthofdoom | Razer Insider

Replies posted by marthofdoom

11 Replies

A
aaccensi
posted in Razer Support

Huntsman mini broke my windows

Razer.Speedcr0ssHey everyone! Thanks for the feedback. For those who are still experiencing the issue, please send me a PM together with your computer's Razer Synapse 3.0 logs. Ensure to save the files via Google Drive or to any online drive and paste the shareable link in your message. Also, for those who are non-AMD system users, refrain from installing the firmware as it can brick your device. I experienced unexpected behaviour with the new firmware. Previous issue was definitely gone, however I still experienced system lockup after some time. I have submitted most recent logs using synapse, and have unplugged keyboard and stopped synapse form running to test if it is indeed the keyboard that has caused it.

384
M
2 years ago
A
aaccensi
posted in Razer Support

Huntsman mini broke my windows

DicehunterMind sharing the download ? The rep I spoke to said to download the firmware he sent but he forgot to include a download link XD It certainly is improved. Still seems a little off. https://rzr.to/XmKWq

384
M
2 years ago
A
aaccensi
posted in Razer Support

Huntsman mini broke my windows

They have sent me firmware to try.

384
M
2 years ago
A
aaccensi
posted in Razer Support

Huntsman mini broke my windows

I myself actually reinstalled once, and got a new motherboard before I discovered it was my Huntsman mini. This has trult been the worst experience ive had with a vendor in 10 years of enterprise IT experience. Not only was the issue simply not acknowledged directly when information. But to this very day all we hear is "The team is on it". If the team is on it how about actually providing information, what is the team on? Have they confirmed its related to AMD? Is it an issue with Motherboard firmware like a Agesa version? Windows thread managment with AMD? Are you working with AMD for a fix? Are any other products affected? Have you made a public release that you are working on the issue through your social media platforms or insider emails? This is abhorrent and will most certainly turn many away from Razer in the future. As a long time customer I feel absolutely betrayed and disgusted with the way this has been handled. And will certainly never be purchasing, nor recommending any

384
M
2 years ago
A
aaccensi
posted in Razer Support

Huntsman mini broke my windows

I think at this point most of us original posters have replaced our keyboards. This thread is constantly full of new people with the same issue. It's kind of sad that support hasnt got if solved. I would bet there is a solution but some doofus in marketing/management wont let them do it.

384
M
2 years ago
A
aaccensi
posted in Razer Support

Huntsman mini broke my windows

(*Omitted) And yes it happens on ryzen 3xxx, 5xxx, b450 and up. Possibly even older Ryzen as well. Send us your dman synapse logs. We uninstalled that garbage trying to fix our keyboards ages ago bud!

384
M
2 years ago
A
aaccensi
posted in Razer Support

Huntsman mini broke my windows

As to my support ticket, It has confirmed Razer has no idea wtf is going on. I have permanently shelved the paperweight of a keyboard, as should the rest of you. After a daily reminder "Razer is still looking into your issue" I received a ticket update that I should keep checking for updates to synapse for a fix(Problem occurs even without synapse installed). It's very possible Razer is to incompetent to ever fix this issue, I still support the company based on principal. But support is essentially a useless black hole when it comes to actual issues.

384
M
2 years ago
A
aaccensi
posted in Razer Support

Huntsman mini broke my windows

Razer.SpeedCr0ss I received an update that the team was unable to replicate the issue. I was asked to try a myriad of things I have already tried. I know that this issue is not specific to me or this thread would not exist. Everyone still following be sure to provide any information that is asked for.

384
M
2 years ago
A
aaccensi
posted in Razer Support

Huntsman mini broke my windows

MkyAsIs Razer even going to comment on this? I just got the keyboard so I think I will just get a refund and go elsewhere. I didn't realise a USB device could completely ruin your system....wtf. Yes, I have an active case and have linked this thread. This seems to be a very high level issue though. I recieve automated messages every day.

384
M
2 years ago
A
aaccensi
posted in Razer Support

Huntsman mini broke my windows

I was able to open a ticket with Razer on this issue. Will hopefully be resolved soon.

384
M
2 years ago
A
aaccensi
posted in Razer Support

Huntsman mini broke my windows

I also have the same issue, been troubleshooting it off and on for a month. This needs a fix.

384
M
2 years ago

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