Replies posted by profunctor | Razer Insider

Replies posted by profunctor

3 Replies

dekades
dekadesCommunity Cowboy
posted in Console Peripherals

KAIRA PRO | Console. Mobile. Combined

Razer.CazielPlease update the firmware of your headset using Synapse for Xbox. As of this time, there is no way to do this on Mac or iOS devices. Don't hesitate to send me a PM if you need further assistance. To everyone else having issues with the headset, please send me a PM so I can help you isolate the problems and troubleshoot. Hey there ;) I got a Kaira Pro today, I'm trying to update firmware, but can't seem to do that. I downloaded firmware updater executable which is mentioned in firmware update guide, but it just won't find the headphones which are connected via USB cable from the headphone's box and the updater gets stuck on the "Connect the headset to the PC" screen. Now, I only have one Windows PC and can't check anywhere else. But my ports should be fine tho, never had troubles before. You mentioned Synapse for Xbox, so I tried to search for it but the Microsoft store page tells me that this app is not available. I also can't find it in the Xbox store on my series x.

118
I.Nix
2 years ago
dekades
dekadesCommunity Cowboy
posted in Console Peripherals

KAIRA PRO | Console. Mobile. Combined

profunctorHey there ;) I got a Kaira Pro today, I'm trying to update firmware, but can't seem to do that. I downloaded firmware updater executable which is mentioned in firmware update guide, but it just won't find the headphones which are connected via USB cable from the headphone's box and the updater gets stuck on the "Connect the headset to the PC" screen. Now, I only have one Windows PC and can't check anywhere else. But my ports should be fine tho, never had troubles before. You mentioned Synapse for Xbox, so I tried to search for it but the Microsoft store page tells me that this app is not available. I also can't find it in the Xbox store on my series x. Would be amazing if you can give me any guidance. Hm, can't to edit the post, getting access denied... Anyway, apparently I tried to update firmware using regular Kairo firmware updater. I found a link for a Kaira Pro one, but the link is broken https://rzr.to/KairaProFW and doesn't resolve.

118
I.Nix
2 years ago
dekades
dekadesCommunity Cowboy
posted in Console Peripherals

KAIRA PRO | Console. Mobile. Combined

headDarkCoralfuture626I know this is probably dumb, but do you have the headset powered on when you’re connecting them to the computer? My computer didn’t find them until I actually powered them on. Other than that, might be a bad USB port like you mentioned. Maybe try another usb c cable if the port is working. Got that firmware updated, had to use US VPN to access that file. I have stutter sound tho. And the while it happens my controller starts to get weird too. It's like there's no bandwidth for them both for some reason. I never had xbox and xbox headset but I think it shouldn't be like that anyway.

118
I.Nix
2 years ago

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