Replies posted by usolcev | Razer Insider

Replies posted by usolcev

3 Replies

G
ginzo98
posted in Razer Support

Cant find THX Spatial Audio in output devices for Blackshark v2 pro

Hi! I have the same. But on a new computer. The old computer has it, but the new one does not.

24
Razer.Speedcr0ss
3 years ago
G
ginzo98
posted in Razer Support

Cant find THX Spatial Audio in output devices for Blackshark v2 pro

Razer.Speedcr0ssThanks for sharing. Please send me the following so I can check your computer's details: a. Screenshot of System Information (Hit Windows+R to open the Run box. Type “msinfo32” into the “Open” field, and then hit Enter.) b. Screenshot of Windows version (Hit Windows + R. Open the Run box with then type winver) c. Synapse 3.0 logs. Save the compressed files via Google Drive or any online drive account, then paste the link in your PM. Let's continue from there. I also wrote PM. Thanks!

24
Razer.Speedcr0ss
3 years ago
G
ginzo98
posted in Razer Support

Cant find THX Spatial Audio in output devices for Blackshark v2 pro

Hi all! First of all thanks to @Razer.Speedcr0ss and all razer tech support for resolving the issue. Their suggestions for solving the problem gave me an idea and checked it and solved the problem (at least for me). So what I did: 1. go to the device manager. 2. found audio devices there. 3. press actions - install old devices (!It's important). 4. select sound and game devices and click next. 5. in the list on the left we find THX (on the right THX Spatial Audio) and click next. 6. done! THX is now on the list of devices. I attach the photo that I wrote above. Unfortunately, there are screenshots in Russian, but I think it will be useful anyway. Step 1-3: Step 4: Step 5: Step 6:

24
Razer.Speedcr0ss
3 years ago

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