Replies posted by Sonic46191 | Razer Insider

Replies posted by Sonic46191

10 Replies

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Sonic46191
posted in Razer Support

I need help ugrading my storage (part 2)

mjcouchmanI built my recovery on a 32Gb USB 3 drive similar to this one (I have the RB 15 2021 model) - did you want the 512Gb for backup? That's a great question - I can't see any reason why it wouldn't recover onto the new drive. All the tech specs are met, the laptop actually 'sees' the new device, and even Windows 'sees' it ... partially. It should just work! By recovering onto the new drive, however, we will eliminate any issues your current install of Windows may have. Again, it should work! Something is being missed, but I am unsure of what (it's times like these it's easier to be in front of the machine!). I did work for a small computer repair shop years ago, and something like this would take under an hour to fix usually. I'm not sure that returning the goods and starting again with another drive will fix the underlying issue. You could also try Crucial support? I am confident that recovery onto the new drive will work ... but I will also be devastated if it doesn't. I also

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mjcouchman
1 year ago
S
Sonic46191
posted in Razer Support

I need help ugrading my storage (part 2)

mjcouchmanOkay, so I am nearly out of ideas on what you could try next to get the drive working with your current Windows setup! Can you try running Disk Management again, select your current drive in the bottom panel (1 in the attached pic), the under the 'Action' menu, hit rescan disks. Anything?? By the look of the troubleshooter, you may not have the latest SSD driver, but I do doubt that as your old one works fine, and the MS SSD drivers are from 2006. You could go into Device Manager, right-click the new driver under 'Disks' and select 'Update driver' just to make sure if you want. Probably worth a shot, as my only thoughts for the next step will take a while to do! So that leaves us with my only other suggestion which would be to perform a re-image of your device, but using your new SSD as the only drive in your laptop. Get your recovery image here and create a recovery USB (you will need a USB drive). BACKUP any important files to a USB drive (another one), or the cloud. The

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mjcouchman
1 year ago
S
Sonic46191
posted in Razer Support

I need help ugrading my storage (part 2)

mjcouchmanOkay, can you open a command prompt as Administrator (run CMD.EXE as Admin). Type in " msdt.exe -id DeviceDiagnostic" - you should get the troubleshooter. I am assuming you are running Windows 10 right? OK, I was able to do a trouble shoot and I did find an issue (pictures down below), but after I had it fixed I went to Computer Management as Admin and there was still nothing there

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mjcouchman
1 year ago
S
Sonic46191
posted in Razer Support

I need help ugrading my storage (part 2)

mjcouchmanBrilliant! Thats great, Windows sees it too! You did a good job of installing it! We are just making sure the drive is working on your laptop. You are correct, Computer Management (Disk Manager) needs to see it to be able to use it. At least we know the new drive is installed correctly, and the laptop knows it is there. Can you try running Computer Management as Admin (right click it and run as administrator)? Still nothing? Can you try running the Hardware and Devices troubleshooter? Heres a link to how to run it on different Windows versions. And did you try removing the device (my last post) and reboot? I've run Computer Management as admin, removed the device, I tried the trouble shooting link (in one the pictures below I show where I got stuck), and I still don't see it.

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mjcouchman
1 year ago
S
Sonic46191
posted in Razer Support

I need help ugrading my storage (part 2)

mjcouchmanAwesome! The drive has been installed correctly, and your laptop does recognise it. If you open 'Device Manager' and expand 'Disk Drives', do you still see both? If not, click on the 'Action' menu and 'Scan for hardware changes'. If it does show up (without having to do the scan for hardware changes bit), try right clicking on the drive, then uninstall device. Reboot, then have another look in Device Manager to see if Windows has re-installed the driver. If it has, check out the Disk Management app again to see if the drive shows up. Hey sorry if this is easily researchable and I'm just dumb. I can see it, but what do I do with it, how do I utalize it? Most guides I've found say to go to computer management.

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mjcouchman
1 year ago
S
Sonic46191
posted in Razer Support

I need help ugrading my storage (part 2)

mjcouchmanYou are in the right spot! Ive attached 2 images. Just go to the Advanced tab, then select NVMe Configuration. Do you see 2 drives? I do see two drives

17
mjcouchman
1 year ago
S
Sonic46191
posted in Razer Support

I need help ugrading my storage (part 2)

mjcouchmanHi Sonic, in addition to Zionzedds post above, can you see if the BIOS sees the new device? Here's an article on how to access the BIOS from Windows, or when the computer first starts it will show a message saying to press some key to access the BIOS (or it may say setup or something) - you will need to watch and be quick! I can get some screenshots from my Razer tonight on what to look for in the BIOS screen if it's not obvious. I believe I have entered the BIOS screen from the guide you sent, but I have no idea what I’m looking for and don’t want to mess anything up.

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mjcouchman
1 year ago
S
Sonic46191
posted in Razer Support

I want to upgrade my internal storage and have no idea what would be best

Hey, sorry to bother you again but after looking around I think I'll buy this one off Amazon. I think this matches up with the info that you all gave me, but if anyone could verify I would greatly appreciate it.

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mjcouchman
1 year ago
S
Sonic46191
posted in Razer Support

I want to upgrade my internal storage and have no idea what would be best

Thank you both, this is very helpful. You're awsome!

7
mjcouchman
1 year ago
S
Sonic46191
posted in Razer Support

I want to upgrade my internal storage and have no idea what would be best

mjcouchmanBy the look of the specs of your model, you should have an empty PCIe slot, so you can just add a 2nd SSD to it. It's a PCIe 3 x4 slot, so you will need to get this specific interface when purchasing. Something like this should do the trick! Do a google search for 'm.2 pcie 3.0 ssd' and you should get items for sale. Hey sorry if this is asking for too much info, there's a lot of this I'm still a little confused about, but when you say that there should be an empty PCIe slot, does that mean I won't have to replace the 256 GB that I already have? I tried looking up the "m.2 pcie 3.0 ssd" but I got confused about the specs and don't know for a fact if they line up. All I ended up doing was throwing the link you shared into google and found the same thing on Samsung's website. Would it be better to buy from the link you sent or from Samsung's official website? I do again apologize if I'm asking you to do all of the research, I just don't want to spend a lot of money on stuff I

7
mjcouchman
1 year ago

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