Replies posted by speshulist | Razer Insider

Replies posted by speshulist

3 Replies

GainsboropulseRUBY180
GainsboropulseRUBY180Insider Mini
asked in Razer Support

Razer Barraduca C not pairing with new USB-C dongle

looks like this software is unable to pair the new USBs Did you get this from a support person or just assuming that?  I was going to put in a ticket, but takes an act of God and requires your first born son to submit it, it appears.

4
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10 months ago
GainsboropulseRUBY180
GainsboropulseRUBY180Insider Mini
asked in Razer Support

Razer Barraduca C not pairing with new USB-C dongle

I received a new usb-c dongle today for my Barracuda X headset. I am using the pairing utility but when I get to the screen with the option to pair, the button remains grayed out. My headset is in pairing mode during this time, the led is blinking blue. I have tried a few different times. I Also disconnected my other headset I was using in the meantime and turned that headset off. I work from home so I have a website for that open which uses the headset and I notice while trying to pair it keeps switching between the razer headset and my normal speakers but the headset itself never pairs. I am having the exact same issue.  I have a Razer Barracuda X as well (detachable mic).  I plug in the dongle and it updates the firmware.  It gets to the Pair screen, I turn on the headset (holding for 5 seconds).  It blinks blue and the Pair button never enables.  Tried on 2 different computers.  I disabled Razer Synapse as well first and ran the app as Administrator.

4
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10 months ago
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speshulistInsider Mini
posted in Razer Support

Surface Pro 7 + Surface Dock 2 - Blackwidow Chroma Disconnects

My post was apparently cut off and it won't let me edit it for some unknown reason, so I'll finish it here. All of that said, I'm kind-of at a loss. I don't know if it was a windows update, razer update, dock update or something in between. I would like to know if anyone knows what the process is to look and see what my issue is? I'd be happy to share any logs or anything else regarding this. It seems to only be happening to my Surface Pro 7 and not my gaming desktop or either of my other 2 laptops I have around my house. Hardware I have: Blackwidow Chroma v2 Deathadder v2 Pro Mouse charging dock

1
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3 years ago

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