Replies posted by relyk714 | Razer Insider

Replies posted by relyk714

2 Replies

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relyk714
posted in Razer Support

Razer Iskur - Wobble from the front to the back and side to side

I've had my ticket opened since 12/21/2021 and have been told they located the replacement part for it; however, their logistics/warehouse team have yet to give them "feedback" about sending it out for close to a week now. I've now had 13+ people in Razer support see this ticket and address me in responses. Since then I've had to use an old, wooden kitchen chair for work and gaming. My back and rear hurt with my patience nearly being gone with the responses of "We are still monitoring this ticket" nearly every day with no traction on this issue being resolved any time soon. I'm hoping this becomes a moment Razer support can show they can go above and beyond to make this right and renew my dwindling faith in the "By gamers, for gamers" motto.

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R
2 years ago
R
relyk714
posted in Razer Support

Razer Iskur - Wobble from the front to the back and side to side

After taking the seat plate off and removing the caster base from the gas lift, it looks like this breaks down to some broken welds! Most of the welds on this wouldn't have passed a high school shop class! I've attached them to my case so they can send it to their QA/QC teams because they the ones that are still "holding" look like lumpy caterpillars. I'm hoping this is a one-off issue.

3
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2 years ago

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