Replies posted by niSmo | Razer Insider

Replies posted by niSmo

3 Replies

G
ginzo98
posted in Razer Support

Cant find THX Spatial Audio in output devices for Blackshark v2 pro

I have the same issue. Built anew PC recently, Fresh install, and all updated. THX spatial audio is not an option in sound output devices. when I bought the Blackshark v2 Pro, installed it on my previous build and all worked fine. however, on my new PC, installing everything from fresh THX spatial audio is not showing up. I see others have a similar experience, looking forward to a resolution.

24
Razer.Speedcr0ss
3 years ago
G
ginzo98
posted in Razer Support

Cant find THX Spatial Audio in output devices for Blackshark v2 pro

Razer.Speedcr0ssThanks for sharing. Please send me the following so I can check your computer's details: a. Screenshot of System Information (Hit Windows+R to open the Run box. Type “msinfo32” into the “Open” field, and then hit Enter.) b. Screenshot of Windows version (Hit Windows + R. Open the Run box with then type winver) c. Synapse 3.0 logs. Save the compressed files via Google Drive or any online drive account, then paste the link in your PM. Let's continue from there. Ok done PM sent. thank you.

24
Razer.Speedcr0ss
3 years ago
G
ginzo98
posted in Razer Support

Cant find THX Spatial Audio in output devices for Blackshark v2 pro

I seemed to have solved this, even though my PC is brand new, with all new parts and fresh windows install (Win10 Home) it seems the THX Spatial Audio was disabled in Audio output devices, you can see what's disabled unless you click manage sound devices. To my surprise it was disabled. re-enabled it and now everything is working and can see Blackshark V2 Pro and THX Spatial Audio as output devices. hope this helps someone as well.

24
Razer.Speedcr0ss
3 years ago

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