Replies posted by cityTuscanTanhit197 | Razer Insider

Replies posted by cityTuscanTanhit197

3 Replies

E
erra0918
posted in Razer Support

Razer kitty kraken intermitent connection

erra0918until now they don’t give me the tracking number for the replacement . I hope the new set doesn’t have problems . It is really frustrating I actually didn't get an email with the tracking number until the day it arrived lol. So maybe they have shipped yours and didn't send the email. I think they are having some delays in support.

12
E
3 years ago
V
virtuallyhexed
posted in Razer Support

Razer Kraken Kitty stopped working... Need help

Razer.Speedcr0ssHey there! Thanks for initiating this thread. And yes, the more the peripherals are connected to your USB ports, the more voltage it requires to power up the devices. Please isolate the issue by connecting the Razer Kraken Kitty only if you are using a laptop or leave the headset, mouse, and keyboard if it's a desktop PC and check if the issue persists. Connect the headset to another computer too and check its behavior. Also, are you using an AMD computer with B550 and X570 motherboards? I've reported this to our Support Team and will update this thread once I got a follow-up. Feel free to send me a PM or submit a case to our Support Team should you need additional assistance. Question: Is there a particular reason you asked if it's a B550 motherboard? I have a B550 and have the same problem. When the headphones disconnect it also disconnects my mouse and resets my case's RGB.

11
Razer.Speedcr0ss
3 years ago
E
erra0918
posted in Razer Support

Razer kitty kraken intermitent connection

I have the same problem with popping/disconnecting. From the day I shipped mine out to when I got a replacement was 11 days. Might differ depending where you live. However, the new set they sent me has the exact same problem, so don't hold your breath.

12
E
3 years ago

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