Replies posted by semitongue | Razer Insider

Replies posted by semitongue

9 Replies

W
Wrenchineer
posted in Razer Support

Can't change refresh rate in synapse

Hello, yeah i have the same issue. and I've been talking to the support now for over a month. no solution so far. i saw a lot of people on reddit and youtube have the same issue. In my experience this is the worst support for a premium product so far. I have to rely on this notebook because i work as a freelancer on this machine. until today no one from razer can tell me what exactly the issue is. if at least someone would tell me that it is a known problem and you are working on a solution. that wouldn't be cool, but I could live with it. but I am offered absolutely no solution. and no reaction from the support. here is the link to the reddit treat for some workarounds : https://www.reddit.com/r/GamingLaptops/comments/mblnm6/razer_blade_15_advanced_2021_qhd_240_hz_60_hz/ my case number is (*Omitted).

8
Razer.Speedcr0ss
3 years ago
S
semitongue
posted in Razer Support

Razer Blade 15 Advanced 2021 QHD 240 Hz 60 Hz Problem

Hello everyone together, here are some experiences so far with the support for my problem with the razer blade. This is all very energy sapping and I am now at the end of my patience. I still don't have a solution to my problem. I've been writing to support for over a month and still don't have a solution. and no solution is offered to me. I would like to refer to this video which describes my experience with the support pretty precisely. I will have a phone call with support soon, but if no solution can be found I will ask for my money back. I am already in contact with people with the same problem on reddit and YouTube. so far I strongly not recommend buying notebooks for this price from razer.

16
S
3 years ago
S
semitongue
posted in Razer Support

Razer Blade 15 Advanced 2021 QHD 240 Hz 60 Hz Problem

yeah sometimes. when i start the notebook and its getting into sleepmode on the windows login screen the display stays black and didn't turn on. i had to do a hard reset then. this a happens a few times. but so far only in the login screen. hope that helps.

16
S
3 years ago
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semitongue
posted in Razer Support

Razer Blade 15 Advanced 2021 QHD 240 Hz 60 Hz Problem

okay, i don't think it's the way it should be. So you want to tell me as an otto normal user I first go to the bios with a new notebook to get what I was promised? I do not think so. slowly my patience is running out. the notebook does not work as it should. that is a fact. so far no solution has been offered to me. I wasn't even given a solution. just a workaround from another user. it can't be, can it? so far the force has been dragging the constant back and forth writing. and as I have already mentioned several times, we are talking about a purchase price of 3000 euros.

16
S
3 years ago
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semitongue
posted in Razer Support

Razer Blade 15 Advanced 2021 QHD 240 Hz 60 Hz Problem

i tried recovery and for sure. multiply times. driver are both tested updated driver and reroll driver. about the bios update, is it safe? and where do i find the right bios drivers?

16
S
3 years ago
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semitongue
posted in Razer Support

Razer Blade 15 Advanced 2021 QHD 240 Hz 60 Hz Problem

okay. this works so far. thanks for the workaround. but as expected its drained more battery life. i hope it will be fixed soon.

16
S
3 years ago
S
semitongue
posted in Razer Support

Razer Blade 15 Advanced 2021 QHD 240 Hz 60 Hz Problem

sounds like a good workaround. does this affect the battery life?

16
S
3 years ago
S
semitongue
posted in Razer Support

Razer Blade 15 Advanced 2021 QHD 240 Hz 60 Hz Problem

sounds good that I'm not the only one with the problem. or not^^ for 2 days I have been waiting for a response from razer. so far, I have not received any solution for this. I hope that will change soon. I already did some research on reddit, there are also some with exactly the same problem. actually I wanted to buy razer care directly to insure the device, but I'm hanging in the air because I still don't know exactly what the problem is. luckily I canceled my stay abroad, which is why I bought the notebook. I will let you know if something changes for me.

16
S
3 years ago
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semitongue
posted in Razer Support

Razer Blade 15 Advanced 2021 QHD 240 Hz 60 Hz Problem

hey! so far luckily no black screen. i really curious if this a software issue or a hardware issue out of the box. I m planning to replace my desktop with my razer blade. to be honest when this not work as expected, i thinking about to switch. regards Nico

16
S
3 years ago

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