Replies posted by Goosh | Razer Insider

Replies posted by Goosh

4 Replies

G
Goosh
posted in Razer Support

Password for Collected Cortex Logs?

Razer.Speedcr0ssPlease check if your computer somehow sets encryption to your files. Are you using a personal computer, or it's a company-provided unit? This has nothing to do with it. The log collection program is creating a password-protected zip file. It may (or may not) be encrypted at the file system level, but that's irrelevant.

7
A
1 year ago
G
Goosh
posted in Razer Support

Password for Collected Cortex Logs?

I'll just add, that your users have every right to examine what information has been collected in that zip file, by the way. The collection tool really needs to tell users what the password is.

7
A
1 year ago
G
Goosh
posted in Razer Support

Password for Collected Cortex Logs?

I have an open support ticket 220803-000267, the support people (yes, more than one) have a long running thread going with me where they want me to provide them the password for the cortex logs zip file, and I keep telling them I don't know what it is and they're the ones who are supposed to know. It's a pretty spectacular feat of support incompetence, and it goes on, and on, and on, and on.

7
A
1 year ago
G
Goosh
posted in Razer Cortex

Boost dialog doesn't display

Yes Boost is on and cortex is running, the game shows as installed. I'll send the logs.

3
A
1 year ago

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