Replies posted by AmandaKitteh | Razer Insider

Replies posted by AmandaKitteh

3 Replies

M
MrTrollerHax
posted in Razer Support

Razer Kraken Ultimate Headphones popping and disconnecting, then reconnecting

Yup.. it's back.. and now headphones are unusable. This happened after another update to synapse.. and here I am doing yet ANOTHER update to synapse today.. how many updates per month is this now?

16
Razer.Speedcr0ss
2 years ago
M
MrTrollerHax
posted in Razer Support

Razer Kraken Ultimate Headphones popping and disconnecting, then reconnecting

Update: I just found a 'Razer Cortex Power Plan' in [Control Panel| [Power Supply] [hidden settings] No idea how long it's been there.. as it was hidden until I added a new plan. So I've selected it - my headphones went dead. not coming up in synapse. - I hit boost in Cortex (as per plan instructions) - and had a bunch of things give me errors - I unplug then replug my headphones - lights are on - no ones home, cannot find in synapse - Exit synapse - exit cortex - boost turns off - Launch synapse (allow to make changes to this device) - Launch synapse two more times, as it didn't actually do anything - Synapse finds device - almost immediately - check my synapse settings.. turn Mic off AGAIN - reselect chroma effect profile - Cortex is NOT running. - created a new Power Plan on HIgh performance 2 hours later.. so far so good.. NO CLICKING and no disconnect! I Will update if this changes!

16
Razer.Speedcr0ss
2 years ago
M
MrTrollerHax
posted in Razer Support

Razer Kraken Ultimate Headphones popping and disconnecting, then reconnecting

SAME! Razer Kraken Kitty Headphones here. Headphones go pop. mute button is unmuted / muted - then they go dead just for a second - so it swaps audio devices - then they come back, and Synapse doesn't recognise device. When headphones disconnect. There is no 'usb sound' or notification to say a device has been 'unplugged'. I have been using them since November 2019 (I think?) - NO issues until a few weeks ago. After this started, I've updated all drivers, checked USB ports and have run all types of scans. The only things I can think of is interrupted power supply to them, processor issues, USB port issues or a problem with Razer software / drivers - and since I've tried 'all the things' (and it seems I'm not the only one affected) - I can only put this down to Razer issues - especially as this isn't happening with another brand or other devices. Also, I tried the Powerplan USB enable / disable suggested above- and if anything it made the muting / unmuting worse! FYI my headph

16
Razer.Speedcr0ss
2 years ago

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