Replies posted by pm2104L03702294 | Razer Insider

Replies posted by pm2104L03702294

1 Reply

K
kisan1101
posted in Razer Support

how to update kiyo pro's firmware

Same issue. I called support and spoke to Luz and she told me that I needed to return the camera and get a new one because the serial number listed has a firmware issue and if I get it replaced it should be a different batch and should work. Camera worked fine when I first connected but once I unplugged it is not recognized by my computer and can only view camera inside the synapse app. When I try to download firmware update it says no camera connected, as everyone else is seeing. The new camera arrived today and it is doing the same thing. Really need someone from Razer to let us know how to correct this issue and make these work. This is getting ridiculous. Here is a screen shot from the email I received back from support telling me it was a "bad batch"

5
P
2 years ago

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