Replies posted by EECCQQ | Razer Insider

Replies posted by EECCQQ

4 Replies

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EECCQQ
posted in Razer Support

Viper 8khz 5-6 months old, Textured grip peeling off

It's just so sad. Premium prices for Gaming peripherals. So-called For Gamers, By Gamers. Yet warranty conditions are the worst so far. When it comes to Gaming, I always think of Razer first. I want all of my peripherals to be Razer. I even have Blackwidow v3, Blackshark v2 X, Razer Viper 8khz, Razer Gigantus v2 XXL, Razer Level up bundle, and Kishi v2. But now after this issue, knowing their low standard warranty aftersales support, I felt screwed for paying premium prices for these. I even felt bad recommending Razer to my friends and colleagues. I will stop buying and recommending their products from now on. It is very ironic Razer's name and its mascot(Sneki) is related to a snake, now I clearly understand why. For Razer, Only Razer.

6
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1 year ago
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EECCQQ
posted in Razer Support

Viper 8khz 5-6 months old, Textured grip peeling off

Well, such a disappointing ending. Aftersales support just closed the incident report, as they do really insist to proceed with condition-first (cutting cord/paying refundable credit first) before sending out replacement. This really sucks. I really love the product, the brand, everything in it, except for non-consumer friendly, company-first aftersales support. I trusted and bought razer products believing that the product quality and aftersales support is top-notched. I guess I was wrong after all.

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1 year ago
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EECCQQ
posted in Razer Support

Viper 8khz 5-6 months old, Textured grip peeling off

Hi Zionzedd, I appreciate the response. I have an update from my email and it looks like they confirmed that there are no other options. They are insisting that I get a new temporary mouse and proceed with cutting process. While the Technical support team pointed out this is for "practicality", I found this again very one sided. From what I experience from other gaming brands, they send out replacement with no conditions such as this, we then do on the spot replacement and returns. Again, are this really the options/conditions from a top gaming brand (Razer)? I don't want to sound demanding but, this is really the first time I see such warranty replacement process, and from a respective huge gaming brand Razer.

6
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1 year ago
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EECCQQ
posted in Razer Support

Viper 8khz 5-6 months old, Textured grip peeling off

https://imagizer.imageshack.com/img924/7541/XAComd.jpg

6
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1 year ago

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