Replies posted by CHP792 | Razer Insider

Replies posted by CHP792

4 Replies

E
EinShtein
posted in Audio

Kaira Pro Problems

Same issue. Razer won’t take care of this, the support is disorganized as hell. They want informations I‘ve already provided three times and they don’t read previous emails. I‘ve given up at some point… I‘ve asked them to take this to their Dev or QA stage to test it, it they simply wont. All they want to do is to replace the headset. Since the issue happens on the replaced headset as well this doesn’t make sense, but they don’t see it. For me this is a clear software problem. That was the last Razer product for me.

7
C
2 years ago
E
EinShtein
posted in Audio

Kaira Pro Problems

Received the new Headset - Firmware 1.00.11 - same issue as before. I'll update to the latest, which should be 1.00.12, but I don't think that this will solve it

7
C
2 years ago
E
EinShtein
posted in Audio

Kaira Pro Problems

In the meantime I contacted the Razer support. I've talked to them about this for two week now (took some time because of the different time zones, I guess). I've talked to at least 5 different people, where most of them asked the same questions again and again. In conclusion: I'll get the headset replaced and I hope this will solve this. Unfortunately my question if this is hardware or software related hasn't been answered, so I hope it's the hardware causing this, but I don't think so... Nevermind, I'll keep you guys updated, if the new headset will have this issues, too.

7
C
2 years ago
E
EinShtein
posted in Audio

Kaira Pro Problems

Hey EinShtein, I'm having the same problem on a Xbox One X and a Xbox Series X, but I'm not able to solve this. As you described the strange sound comes in waves, which is a pretty good comparison. With my headset it stops after a few minutes, but it's pretty annoying... I've seen other threads describing the same issue, but I haven't found an official answer from Razer yet. Every topic is closed with "Please DM me (a Razer technician I guess) to analyze this". It would be very good if Razer would share an official statement about this.

7
C
2 years ago

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