Replies posted by Cl0uded | Razer Insider

Replies posted by Cl0uded

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Cl0uded
posted in Razer Support

Razer, Fix Synapse for Kiyo Users! [SOLVED]

UPDATE: SOLVED! TL;DR: Latest version of synapse 3 update didn't do well with Kiyo, need to clean install fresh to resolve Kiyo control issues. For the many having the same issues, after walking through all the normal checks and such with Razer chat support, shout out to Steven, good dude, the issue of blank settings screen has been resolved. Long story short, a completely clean install of Synapse 3 was required. Meaning you should uninstall all software for razer synapse (2.0 as well if you use it), uninstall your mouse, keyboard, camera, and other razer products in device manager (and associated drivers if prompted), restart your pc and install fresh synapse from razer website. I'd guess something went cheesy about how the Kiyo talks to synapse and just wouldn't see it after the last update, but as long as it works now, all's well. Here's (1) (2) the directions provided me by Razer chat support, hope it helps!

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5 years ago

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