Replies posted by Artemis-37 | Razer Insider

Replies posted by Artemis-37

9 Replies

technoPaleCyanPEARL449
technoPaleCyanPEARL449Insider Mini
asked in Razer Support

Problems after the update on 06.11.23. Headphones Razer BlackShark v2 stopped working THX special audio

I did a quote reply I don’t know where that ended up, anyway the new demo is more for the cinema, it does not help setting up for games, when we turn THX on (the tab above the equalizer that appears it does nothing) then we should get the calibration option that was removed in the menu, it also had a better game test/demo with the helicopter.Also the option for the fallback headset was removed and I used that for another headset, was a good feature too.   

298
A
20 days ago
technoPaleCyanPEARL449
technoPaleCyanPEARL449Insider Mini
asked in Razer Support

Problems after the update on 06.11.23. Headphones Razer BlackShark v2 stopped working THX special audio

Razer Reddit Post   Hey everyone! We are aware of the concerns that you have with the latest Synapse update. With the latest Razer Synapse 3 update, THX Spatial Audio engine is now embedded into the device driver with improved audio latency. Below are the following changes with the latest update: Stereo and THX Spatial Audio can now be switched in the Sound tab. User interface streamlined for simpler interactions. Band labelling is now included in the Audio Equalizer tab. THX Spatial Audio demo video has been added. Please note that after you have updated to the latest Synapse version 3.8.1031.110202, you will need to reconfigure your device settings as required, as all previously saved THX settings in your profiles have been reset to ensure stability. To enjoy the THX Spatial experience, you no longer need to select 'THX Spatial - Synapse' as the Windows Output device in your Windows Sound settings, simply select your Razer headsets in the Windows Sound settings

298
A
20 days ago
CerisePinksharpboard321
CerisePinksharpboard321Insider Mini
asked in Razer Support

The audio broken after Synapse update

   I posted this in another area so in case you guys didn’t see that it looks like it’s the way they are going, I do not see where to turn on the THX in their settings as suggested, it’s just that tab that does nothing..

13
Coconutbestsecret723
3 months ago
technoPaleCyanPEARL449
technoPaleCyanPEARL449Insider Mini
asked in Razer Support

Problems after the update on 06.11.23. Headphones Razer BlackShark v2 stopped working THX special audio

I found this in their general faq.  For the Blackshark wireless I do not see Device Settings section to turn on spatial audio, just the tab that does not change anything not even in the demo.I mean I kinda get what they are trying to do to have the 1 selection instead of having to choose in windows sound settings, though they need to put back features in synapse like the calibration and where is this Device setting.The other choice would be to add it to the Spatial sound section like Windows sonic..

298
A
20 days ago
S
SI1620H03000996Insider Mini
asked in Razer Support

THX Spatial Audio

I have the Blackshark V2 wireless and they relied on Synapse software for THX.I also have a pair of Kraken TE, plug them in today and even with them the 7.1 software is not working, the light for THX no longer comes on the side and I have the license.I am want to go back to the previous software too.

6
kubilayurgar
6 months ago
technoPaleCyanPEARL449
technoPaleCyanPEARL449Insider Mini
asked in Razer Support

Problems after the update on 06.11.23. Headphones Razer BlackShark v2 stopped working THX special audio

Who marked this solved? Need an update or fix from RazerTopic is for the Blackshark and it’s not fixed, there is no THX. I deleted all Razer folders as suggested and uninstalled the Software, I reinstall then plug in adapter and still not working. 

298
A
20 days ago
technoPaleCyanPEARL449
technoPaleCyanPEARL449Insider Mini
asked in Razer Support

Problems after the update on 06.11.23. Headphones Razer BlackShark v2 stopped working THX special audio

Same when playing the new demo supplied there is no difference in the sound, the Spatial driver is missing in the sound Settings, so you can only choose Razer Blackshark Pro that is Stereo.The ability to move the 7 points with calibration and test is gone too. 

298
A
20 days ago
R
radioJetplace446
posted in Razer Support

THX SPatial Sound not working

Look for this post: No sound when using THX sound option after latest update, I found it was a driver issue and maybe you ticked the THX software as part of install, that asks for a product key or trial but u don't need since the THX and is handled by the Synapse software.

1
Artemis-37
2 years ago
C
coolHanBlueportal442
posted in Razer Support

Surround Sound not working.

Yeah there is another post in here on how to do this. You need to manually install the legacy THX driver - THX Spatial - Synapse driver and uninstall the one the update from plug in the controller does, then it works and you can click set default from the mixer and error goes away. I did it today and it worked, look in forums for this post. It's mentioned how to in the post: No sound when using THX sound option after latest update.

2
M
2 years ago

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