Replies posted by djofonunez | Razer Insider

Replies posted by djofonunez

7 Replies

E
everMOISSANITECerise251
posted in Razer Support

Synapse 2.0 keeps shutting down

same issue here

10
R
2 years ago
D
dailyTropicalViolet891
posted in Razer Support

2.0 fails launch thru 3.0

Same Problem. Synapse 3 update kills Synapse 2 from even launching. Need to reinstall Synapse 2 every time.

4
R
2 years ago
C
cpoChiD
posted in Razer Support

Razer Tartarus V2 controller D-pad sticking / glitch

Razer.Speedcr0ssI'll forward this feedback to the team. Our Support Team mentioned that they get all the reported devices while doing changes on Razer's end. Hey everyone! I understand that this issue is been going for months now. No one wants this to happen. As a fellow gamer, it feels bad to see that issue is still ongoing and you can't fully enjoy the game and utilize the gaming keypad. I will keep monitoring this thread and update you once the team finalizes a fix. Thanks for your cooperation and understanding. So your suggestion for someone who wants to purchase it would be to hold purchase? Why isn't Razer communicating this to new purchasers? Think this is the ideal product experience for new consumers?

490
A
1 year ago
C
cpoChiD
posted in Razer Support

Razer Tartarus V2 controller D-pad sticking / glitch

TKYJasonWas browsing and saw this thread. What setup did you use? I am playing GunZ with it and no issue.. I don’t mind trying the games and config you used to see if it happens to me! I wanted to buy the product and saw no alert that there ia current bug that generates sticky keys as you could see on the thread. Been a fan of Razer for a long time but not letting people that are currently buying the product without knowin the product could experience this device breaking bug was disappointing.

490
A
1 year ago
C
cpoChiD
posted in Razer Support

Razer Tartarus V2 controller D-pad sticking / glitch

Razer.Speedcr0ssHey there! Your post has been forwarded to our team. Please help me send your computer Razer Synapse logs too by following the steps here. Save the compressed files via Google Drive or any online drive account, then paste the link in your PM. Let's continue our conversation there. So is this going to be adressed to new consumers or just let it sink on a forum? Let users buy it and any problems lets keep the talks on the forums so more people keep purchasing it and when they come to the forums realize its a problem that has been existing all along even before they purchase the product? Isn't this shady behavior?

490
A
1 year ago
C
cpoChiD
posted in Razer Support

Razer Tartarus V2 controller D-pad sticking / glitch

NoahArk620From the current observations, this affects most, if not, ALL Tartarus v2/Pro Lineup. (To some extent, new Huntsman keyboards too) If you are willing to use a 3rd party software like reWASD (paid software), then the product itself works mostly as intended. Otherwise, i would recommend you to wait until a proper resolution is found in the near future. Thanks for quick response will hold off from purchasing it. Wow this is pretty deceiving as I had no seen anything closely related when trying to buy this on the Razer Store until I got into the forums. Shouldn't Razer be more transparent to new consumers buying this? From reading this thread they know there is a bug yet are not alerting people on the product page, so literally buying something that will fail as soon as they open it. Really surprised to see this behavior from Razer. Can't use third party software as I have the Orbweaver now, which is old and already failing on one key, blackwidow keyboard, headphone chroma st

490
A
1 year ago
C
cpoChiD
posted in Razer Support

Razer Tartarus V2 controller D-pad sticking / glitch

Thinking about buying the Tartarus V2 Pro but this thread has scared me off. Is this happening with all the Tartarus? Been checking this thread for the past couple of weeks and it still seems that its not a priority to fix. Do consumers know that they are buying something that will fail and has bugs that makes the product not function as intended when purchased? Don't see anything on the shop about this. Can someone guide me to see if this is happening with every Tartarus or has it been fixed on newer production versions?

490
A
1 year ago

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